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GETAC AND FEDEX TECHCONNECT: INNOVATING RUGGED SUPPORT SERVICES WHITE PAPER 11 To ensure mobile device compliance, Getac is rolling out intensive training programs and systems that support mobile capabilities In addition, Getac is looking to take risk out of the service lifecycle by introducing an industry-first five year bumper to bumper warranty program that covers legacy Getac devices. FedEx TechConnect: Priority Repairs for Critical Technology Speed Access to FeciEx distribution • Business critical inffistructure mobile solutions in • Within 5 minutes of FedEt DNA every zip code • FedEs TechConnect • 1,800 FedEs Office not new to repair locations services Reliability Quality • Seamless online MIA portal • Visibility for tracking transit and repair Conclusions Repair and maintenance service capabilities are critical to many rugged mobile computing solution end users. Supporting mission and business critical workflows and processes, organizations leveraging mobile solutions need to optimize uptime for their mobile investments. In addition to aligning with FedEx TechConnect, Getac is innovating in hardware services by offering the rugged mobile industry's first five year bumper to bumper warranty. illustrating strong confidence in the Getac platform. Key capabilities for organizations to consider when evaluating service solutions include Ensuring a failed device returns to the target employee within a tight timeframe is the most critical capability for many organizations. Priority repair services (<24 turnaround time)are increasingly in demand among organizations using mobile solutions to support business and mission critical applications. Providing a cloud-based interface to track a mobile device as it moves through the service process is a key requirement, especially as the opportunity unfolds beyond the existing customer base. 1 508.653.9000