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GETAC AND FEDEX TECHCONNECT: INNOVATING RUGGED SUPPORT SERVICES <br /> WHITE PAPER <br /> Introduction <br /> Modern mobile platforms are indeed, a change agent. The impact of mobile solutions, especially when considering their <br /> intersection with equally significant developments with cloud software as a service (SaaS) solutions and social applications, is <br /> truly transformational Forward-looking companies recognize this opportunity and are increasing their investments in building <br /> and securing enterprise-grade mobile applications Many of the Global 2000 are actively harnessing the power and capabilities <br /> of mobile devices to enable a more productive and empowered workforce. <br /> • Direct Store Delivery <br /> Logistics <br /> Parcel Delivery <br /> Customer Engagement Evidence Management <br /> Mobile POS \\ ` Records Management <br /> CRM Sales \ / �, Citations/Ticketing <br /> rug puik.bike, <br /> Mobile Meter Reading "M� �� Damage Documentation <br /> Maintenance/Repair / Incidence Reporting <br /> GIS/Mapping Collaboration <br /> 11MMAan <br /> Patient Care <br /> Medication Administration <br /> Specimen Management <br /> We know that forward thinking organizations are welt aware of the business benefits that mobile enablement can bring, and are <br /> very keen on capturing the return on investment associated with the wealth of powerful applications that are now a real possibility <br /> for their mobile workforce. From improving service technician productivity by reducing the number of visits to close a ticket to <br /> enhancing service by better engaging with an increasingly empower customer base and reducing medical errors by ensuring <br /> procedural and medicine administration compliance, the value of real time information delivered through mobile devices is <br /> reaching all corners of the enterprise. The transformative nature of mobile computing solutions has had such a profound impact. <br /> that many organizations have become reliant on their mobile platforms to conduct their day-to-day operations. <br /> Minimizing Downtime for Mission Critical Applications Critical <br /> However, the pervasiveness of mobile devices in the workplace creates challenges for IT organizations from a support perspective <br /> - clearly managing and secunng mobile platforms is foundational to a mobile strategy. Especially for mission and business critical <br /> applications, maximizing device uptime is of critical importance. Consequently, leading mobile selection criteria among decision <br /> makers for rugged devices for applications in harsh environments such in public safety, first responder, military. manufacturing, <br /> utilities and logistics environments, key evaluation metrics understandably include hardware quality, rugged specifications and <br /> puce. <br /> However. this is only half of the picture. In addition to hardware criteria, according to VDC's research. service capabilities - <br /> spanning repair and maintenance support services to professional services - from hardware vendors and their partners is an <br /> equally important selection criterion While rugged devices are designed to withstand some of the harshest environments and <br /> usage scenarios-from exposure to extreme temperatures,altitude and vibration to the device being dropped - failures can occur. <br /> Minimizing downtime in these scenanos is absolutely critical as the cost of downtime in terms of lost productivity, operational <br /> 1 508.653.9000 <br />