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DISCUSSION Based on the national attention directed towards library fines and fees as it relates to access, the Library leadership team conducted a full review of the fines and fees structure and its impact on the community. During this discussion, all patron fines and fees information in our database and historical Pleasanton Public Library information was reviewed. The examination of our database revealed that the number of patrons whose borrowing privileges have been suspended due to fines/fees is very low. Additionally, the fines/fees and borrowers' guidelines of other Bay Area libraries were also reviewed. It was determined during this review that the inconsistency in loan periods and fines/fees by item type is the biggest challenge and barrier for patrons borrowing library materials. Our customer service staff cited the one week loan period and $1.00 daily fine as the two primary sources of conflict in assisting customers with account inquiries. Customers maintain they were unaware of the different loan period and daily fine, resulting in overdue items, higher delinquency charges, and greater staff time invested in resolution. By instituting new borrowers' guidelines with consistent loan periods and fines/fees, the Library is striking the ideal balance that encourages the return of shared Library resources and promotes both access and positive customer experience. The new fines/fees structure and loan periods are also more consistent with other Bay Area libraries. The chart below details the existing loan periods and fines/fees as well as the proposed changes: Existing Loan Proposed Loan Proposed Material Type Period Period Existing Fines Fines Books,Magazines 3 weeks 3 weeks $0.20 $0.25 DVDs 1 week 3 weeks $1.00 $0.25 DVDs(3 or more discs) 3 weeks 3 weeks $1.00 $0.25 Audiobooks 3 weeks 3 weeks $1.00 $0.25 Music CDs 3 weeks 3 weeks $0.20 $0.25 Children's Holiday Books 1 week 3 weeks $0.20 $0.25 LINK+Materials (unchanged) 3 weeks 3 weeks $1.00 $1.00 Booklegger Materials (unchanged) 150 days 150 days n/a n/a Currently, maximum fines for DVDs, Audiobooks and Books with CDs are $10.00 per item, with all other library materials having a maximum fine of$5.00. For consistency and simplicity the proposed fines/fees schedule would impose a $5.00 maximum fine on all library materials. The proposed fines/fees schedule would also include the elimination of $1 replacement library card fee. Unchanged on this list are LINK+ and Booklegger items. LINK+ materials are those materials borrowed through other libraries via a shared loan agreement. The loan periods Page 2 of 3