08 - Laserfiche WebLink

Technical Requirements PerfectMIND will provide a SaaS solution,the only requirement for operating and using the proposed solution will be broadband internet connection and access to the internet via a web browser with all standard browsers being supported (recommended browsers will be communicated to Customer during the implementation phase). Customer Testing PerfectMIND will develop a test plan for Customer that covers system and functional, testing. After all of the components of the system have been completed, Customer will conduct system and functional testing. Customer will report any defects to PeIfectMIND immediately for correction. If any defects are found,PerfectMIND will provide a plan to achieve acceptance or to make corrections or replacements. Training PerfectMIND will provide full training to system administrators and trainers (number of system administrator and trainers to be determined at the discretion of Customer). PerfectMIND will develop a training plan for Customer to fully prepare the system administrators to support the system. The training plan will include: • In-depth understanding of the system functionalities, including: • Security Settings • Workflow Development • Report Development • Software Configuration • A review of best practices in the configuration and use of the system. • Training sessions on different modules of the system, including: • Contact/Account Management • Store/Point of Sale Training • Membership Management • Attendance Tracking • Billing Management • Activity/Program Registration • Facility Rental • Appointments and Private Lesson scheduling • Marketing • Staff Management • Accounting • Document Template creation and configuration • Troubleshooting PerfectMIND will provide technical assistance to Customer's IT staff on the operation of the system. PerfectMIND will investigate and troubleshoot any technical issues with the system that Customer's IT staff report to PerfectMIND. 3