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EXHIBIT A Policy and Procedure Review and Development • RAC will review and assess the Community Services Department's current practices and procedures for ensuring access and inclusion in compliance with Americans with Disabilities Act(ADA)Title II and California State law • RAC will conduct in-person interviews with key Community Services Department Staff. RAC will send an outline of questions and information needed from staff prior to these meetings. • RAC will review the Community Services Department's"Draft" Inclusive Service Delivery Policy and Procedures document and prepare a final document ensuring that all policy and procedures are in compliance with the ADA Title H and California State law. The policies and procedures shall incorporate the following: • Policy and Procedure"Purpose Statement"regarding providing services for the public in compliance with the ADA Title II and California State law • Definitions of key terms and concepts • A detailed summary of the type of support the City will and will not provide to participants and the legal justification for each • A program registration process for participants • A process for participants to request accommodation • An assessment process for potential program participants;and after the assessment is conducted, a process for developing a program plan to work with the participant and/or their family • A policy on record retention for participants with disabilities • RAC will provide recommended"best practice"guidelines and practices as it relates to the ADA in the following areas: o Staff Training • Policies and Procedures • Implementing Plans and providing accommodation o Program Evaluation • Policy and Procedure Implementation • Plan and Support Implementation o How to market programs and services o Participation in Community Services programs and activities Wage