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They asked them how important those services were to them which resulted in ratings of 3.9, 3.89 and this is particularly important. They then were asked to rate three categories of reliable internet service, high speed and reliable cell phone service, and ratings came in between "not a problem", "a minor problem" and "a major problem." When working with consultants, they were not sure this rang true and did more data tabulation. She pointed to the chart and said in the aggregate, there are some large percentages of respondents indicating it is a major problem. Such as under "reliable internet service" 17% of respondents said getting reliable internet service is a problem, and another 27% said it was a minor problem. Similar are results for high speed internet service and slightly lower numbers for reliable cell phone service. This prompted staff to ask that given there are some issues with reliability, they asked to what extent people believed the City should play a role in developing that. By and large, the category results were almost equal in that the City should definitely play a role and probably play a role. The specific responses were that they wanted the City to provide better, more consistent service throughout the City, some wanted the City to provide a high speed internet service, and a large percentage wanted the City to take a leadership role. This is the position they are currently working on and toward; that the City's job is to create the right environment for businesses to be successful. As they look to engage service providers, they will encourage them to continue to make investment in the community. Ms. Ott said the Council is ware that staff has taken a proactive step in the recycled network that is being deployed throughout Hacienda and they took the opportunity to run conduit in all streets when they put in the purple pipes in which allows them to pull fiber through it. In summary, they ended the survey by asking respondents what else they would like to tell the City, and she pointed to the two green arrows at the top and bottom. It was an intentional redundant question, and results were that everything is fine, they are happy and there was a 13% response rate. At the bottom, there was 56% said none or nothing so there are many people who, despite some concerns, felt that by and large there was nothing more the City could do. She pointed to a red arrow which indicated the concept that the City needs more parking, especially downtown. Staff knows a number of downtown merchants were contacted so it might have resulted in heightened conversations, but the Council has given direction to staff to address this. Vice-Mayor Brown referred to Figure 4; Entertainment Options. Item 2.8 does not sound awful, and the Council often talks about more entertainment and having a livelier downtown. Ms. Ott said staff does test for any specificity and there are no open-ended questions other than the comment option at the end. Vice-Mayor Brown said the business survey for Figure 16 where there was the reliable internet question, when she is downtown and in a regular business area, her cell service is great. However, when going home it is not as good which has to do with where she lives and the number of cell towers in residential areas. Many workers also live in town and she asked if this could be part of the inconsistencies in the Figures 16 and 17. Ms. Ott said it could be. She said they have 40-50 businesses in Pleasanton that have over 100 employees and the remainder is less than 100 employees. There is a strong likelihood that when they survey the business owners, there is a strong likelihood that those people might be speaking as an employee and as a resident. Ms. Ott noted that having service is a necessity and regardless of the number of employees, businesses need access to fast, reliable internet. Staff also worked a lot with Comcast specifically about Valley Business Park where people were relocating out of it who needed broadband service. Councilmember Pentin said being a business owner in that park and uploading a lot of video, Comcast's ability to put fiber on the street has modernized the park. He believes it has kept the City Council Minutes Page 5 of 9 October 20,2015