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8. In general, would you say that the City staff involved in that process were <br /> very, somewhat, not very, or not at all ? How about <br /> ? IF MORE THAN ONE PERSON, ASK FOR EITHER THE PERSON <br /> THEY SPOKE WITH MOST RECENTLY OR A GENERAL OPINION ACROSS ALL <br /> PEOPLE THEY SPOKE WITH. <br /> NOT NOT AT INSISTS ON DON'T <br /> VERY SOMEWHAT VERY ALL VARIES KNOW/NO <br /> OPINION <br /> a. courteous ❑4 ❑3 02 01 05 06 <br /> b. helpful 04 03 02 01 05 06 <br /> c. fair 04 03 02 01 05 06 <br /> d. responsive to 04 03 02 01 ❑5 06 <br /> your needs <br /> e. consistent in 4 ❑3 02 ❑l 05 06 <br /> their instructions <br /> 9. Overall, would you say that the permitting process was very easy, <br /> somewhat easy, somewhat difficult, or very difficult? <br /> 1 VERY EASY <br /> 2 SOMEWHAT EASY <br /> 3 SOMEWHAT DIFFICULT <br /> 4 VERY DIFFICULT <br /> 5 DON'T KNOW/NO OPINION <br /> 10. Also In the past year, have you contacted any (IF YES TO Q7: other) member of <br /> the City staff for information or assistance? <br /> 1 YES (CONTINUE) <br /> 2 NO (SKIP TO Q12) <br /> APPENDIX A-SURVEY INSTRUMENT <br />