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11 . And would you say that the person you spoke with was very, somewhat, <br /> not very, or not at all ? How about ? IF <br /> MORE THAN ONE PERSON, ASK FOR EITHER THE PERSON THEY SPOKE WITH <br /> MOST RECENTLY OR A GENERAL OPINION ACROSS ALL PEOPLE THEY SPOKE <br /> WITH. <br /> NOT NOT AT INSISTS ON DON'T <br /> VERY SOMEWHAT VERY All VARIES KNOW/NO <br /> OPINION <br /> a. courteous 04 03 02 01 05 06 <br /> b. helpful 04 03 02 0a 05 06 <br /> c. fair 04 03 02 01 05 06 <br /> d. responsive to 04 03 02 01 05 06 <br /> . your needs <br /> 12. And turning toward the future ... Do you feel your business will definitely, <br /> probably, probably not, or definitely not be in Pleasanton two years from now? <br /> 4 DEFINITELY <br /> 3 PROBABLY <br /> 2 PROBABLY NOT <br /> 1 DEFINITELY NOT <br /> 5 NOT SURE <br /> 6 WILL NOT BE IN BUSINESS THEN/RETIRING (SKIP TO Q14) <br /> 13. Also two years from now, do you feel your business will have more, less, or about <br /> the same ? How about ? RANDOMIZE ORDER. <br /> MORE LESS SAME NOT SURE <br /> a. amount of revenue _ 03 01 02 09 <br /> b. number of square feet of space 03 01 02 09 <br /> c. number of employees 03 01 02 09 <br /> APPENDIX A-SURVEY INSTRUMENT 6 <br />