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12
City of Pleasanton
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CITY CLERK
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AGENDA PACKETS
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2015
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100615
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10/1/2015 11:27:44 AM
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CITY CLERK
CITY CLERK - TYPE
AGENDA REPORT
DOCUMENT DATE
10/6/2015
DESTRUCT DATE
15Y
DOCUMENT NO
12
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1 <br />RI! <br />2.2. Deposit Presentment and Processing for Standard Courier Service. With regard to deposits delivered to one of the <br />Bank's vault locations, the Customer's Courier must deliver deposits in sealed tamper -proof plastic security deposit bags that meet the <br />standards described in the Bank's guidelines and contain only Cash and checks. The bags may also contain food stamps if the Customer <br />provides proof satisfactory to the Bank of the Customer's authority to redeem food stamps. The Bank will open the bags and process the <br />deposits. <br />(a) Delivery to Vault. If the Bank agrees to accept the Customer deposits at a vault location, the Bank will provide a receipt <br />indicating the number of bags it has received. This receipt is not an acknowledgment of the contents of any bag, nor is any telephonic <br />or other acknowledgment of a deposit of which the Customer notifies the Bank by telephone or by electronic means. <br />(b) Delivery to Branch for Delayed Processing. If the Bank agrees to accept the Customer deposits at a branch location, <br />the Bank will not verify the amount of the deposits at the time of receipt but will provide the Customer with a receipt showing the <br />amount indicated in the Customer's deposit slip. This receipt is not an acknowledgment of the contents of any bag. <br />2.3. Courier Service through the use of a Smart Safe. The Customer may use the services of a Courier that has been <br />authorized by the Bank, who will act solely as the Customers agent with regard to machines that will hold Cash that are physically located <br />in the Customer's locations ( "smart safes "). The Courier must comply with the Bank's guidelines, as amended from time to time, and must <br />maintain all licenses and permits required by law in addition to adequate insurance to cover its liabilities in providing courier services. The <br />Bank may refuse to permit any courier to enter its premises with or without cause, in which case the Bank will use reasonable efforts to <br />promptly notify the Customer. The Customer will place only Cash in the smart safes which will be maintained by the Customers Courier <br />The Customer's Courier is authorized to transmit the Cash information to the Bank on the Customer's behalf and the Bank, upon receipt of <br />such data transmission, will provide provisional credit to the Customer's designated account. The Courier will deliver the Cash to the Bank <br />as directed by the Bank at the Customer's expense. The Customer authorizes the Bank to instruct the Courier to pick up any Cash for <br />which the Bank has given provisional credit at any time and at the Customer's expense. <br />2.4. Deposit Presentment and Processing through the use of a Smart Safe. The Customer agrees that once the Cash is <br />in the smart safe, the Customer no longer has any ownership, control or rights with regard to the physical Cash and that the Bank is <br />authorized to rely upon the transmitted information from the Customer's Courier with regard to deposits or adjustments to the Customer's <br />deposit account with the Bank. Once the Customer's Courier has completed the verification of the Cash from the smart safe and has <br />transmitted the deposit/adjustment information to the Bank, the Cash is then placed into the Bank's inventory at the Courier's location. In <br />the event of a dispute related to the amount credited to the Customer's deposit account, the Customer will initiate its claim and request for <br />an investigation with its Courier. <br />2.5. Discrepancies. All deposits are subject to verification. If there are differences between the amount credited by the Bank and the <br />amount shown on the deposit slip prepared by the Customer or the receipt provided to the Customer or its Courier upon initial presentment, <br />the count will be recounted. The Bank's determination and records as to its receipt of any bag and as to the contents of any bag is <br />conclusive and binding on the Customer, and the Bank may correct any credit made to the Customer's account. The Bank will notify the <br />Customer's representative designated in the service implementation questionnaire if the difference is more than the minimum amount <br />specified in the Bank's guidelines. All Cash Orders must be validated by the Customer within 24 hours of receipt. If a currency strap, coin <br />bag or wrapped coin difference is identified, contact Cash Services Customer Support at 888 -872 -0517 to request a Cash Order Claim <br />Form. The completed form and proper documentation must be postmarked within 46 hours of receipt of the Cash Order. Any claims <br />postmarked after the 48 -hour period will be denied and Customer will have no right to request or receive an adjustment after such time <br />period. <br />2.6. Relationship upon Delivery of Bags. Until the Bank recounts the contents of the bags and enters a final credit to the <br />Customers account, the Bank is not responsible for any claimed contents of the bags. The Customer should not include anything in a bag <br />other than Cash and its deposit slip, and the Bank shall have no responsibility or liability if there is any other property included or claimed to <br />have been included in a bag... <br />2.7. Delivery to Unattended Facility. If the Bank agrees to allow the Customer to use one of the Bank's unattended facilities <br />(including but not limited to a night depository or commercial ATM), the Bank may provide the Customer with an access device (such as a <br />key or card that may require a personal identification number ( "PIN "). The Customer must retum all access devices to the Bank upon <br />request. The Bank will process any deposits delivered to an unattended facility as provided for in the Bank's guidelines. If the Customer <br />receives a receipt from an unattended facility, the receipt is not an acknowledgment of the contents of any bag or of the receipt of any bag. <br />While the Customer or the Customer's Courier is physically present at one of the Bank's unattended facilities, the Customer is a licensee <br />only and the Bank has no responsibility for the safety of the Customer or its Courier while at such facility. <br />2.8. Liability at Unattended Facility. The Customer assumes all risks of using any unattended facilities, including risks of theft, <br />robbery and personal injury; the Bank is not responsible if a facility fails to operate properly in any way, including failing to open, close, lock <br />or unlock. It is the Customer's responsibility to verify that its bags have dropped down completely into the facility, and the Customer agrees <br />that it will not leave any bags in any facility that does not appear to be operating properly. The Bank will not be liable to the Customer if any <br />unattended facility, tele -entry or online system is closed or otherwise unavailable for use at any time. <br />PN: 1125418 DOC ID: 6 Page 34 of 51 <br />
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