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BACKGROUND <br /> The City of Pleasanton provides a multitude of services to the public, examples of which <br /> include police and fire response, water and sewer, library services and recreational <br /> opportunities. <br /> In 1995, 2001, 2007, 2013 and now 2015, the City hired a consultant to survey the <br /> community on the satisfaction with these services and facilities, to determine what <br /> facilities and services were lacking in the community and what facilities and services <br /> were of a high priority to the community in the future. This information is helpful to the <br /> City Council and staff in formulating the annual operating budget, the capital <br /> improvement program, and other long range planning efforts. <br /> The City hired Fairbank, Maslin, Maullin, Metz & Associates (FM3) on April 22 , <br /> 2015, to repeat and expand the prior community satisfaction surveys. The surveys <br /> were conducted June 3-15, 2015. Completed surveys from 726 citizens were <br /> utilized, producing survey results with +/- 3.7% accuracy. <br /> DISCUSSION <br /> The City Manager and executive team members worked with staff from FM3 to <br /> develop the survey questions. These questions were drafted to determine public <br /> opinion regarding city services and previous questions from the baseline surveys were <br /> retained to determine how these results compare with those from the 1995, 2001, 2007 <br /> and 2013 community satisfaction surveys. Survey results are attached to this report <br /> (see Attachment 1). <br /> Survey results will be presented to the City Council on August 18, 2015. The <br /> information can then be used by staff to modify goals or service delivery procedures, as <br /> necessary. <br /> The survey addresses a variety of topics including resident perceptions of the following <br /> issues: <br /> - Pleasanton Quality of Life. <br /> - Top concerns Facing Pleasanton. <br /> - Attitudes Toward City Government. <br /> - Contact with City Departments and Facilities. <br /> Key findings of the survey were as follows: <br /> - Residents continue to express exceptionally high levels of satisfaction with the local <br /> quality of life, city services, and sense of public safety. <br /> - The drought and water issues are top concerns. <br /> - Quick growth has emerged as a serious issue to nearly one quarter of Pleasanton <br /> residents. <br /> - In terms of specific services, the most important ones are related to public safety, and <br /> water supply/quality. <br /> Page 2 of 3 <br />