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ATTACHMENT 2 Maintenance and Support Agreement in effect. If the Tyler Software does not perform as warranted,we will use all reasonable efforts,consistent with industry standards,to cure the Defect as set forth in the Maintenance and Support Agreement. SECTION C—PROFESSIONAL SERVICES 1. Services. We will provide you the various implementation-related services itemized in the Investment Summary. You will receive those services according to our industry-standard implementation plan,which outlines roles and responsibilities in calendar and project documentation. We will finalize that documentation with you upon execution of this Tyler Agreement. 2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set forth in the Investment Summary. You acknowledge that the fees stated in the Investment Summary are good- faith estimates of the amount of time and materials required for your implementation. We will bill you the actual fees incurred based on the in-scope services provided to you. Those amounts are payable in accordance with our Invoicing and Payment Policy. 3. Additional Services. The Investment Summary contains the scope of services and related costs (including programming and/or interface estimates)required for the project based on our understanding of the specifications you supplied. If additional work is required,or if you use or request additional services,we will provide you with an addendum or change order, as applicable, outlining the costs for the additional work. The price quotes in the addendum or change order will be valid for thirty(30)days. 4. Cancellation. We make all reasonable efforts to schedule our personnel for travel, including arranging travel reservations,at least two (2)weeks in advance of commitments. Therefore, if you cancel services that involve travel less than two (2) weeks in advance(other than for Force Majeure or breach by us),you will be liable for all(a) non-refundable expenses incurred by us on your behalf, and (b)daily fees associated with cancelled professional services if we are unable to reassign our personnel. We will make all reasonable efforts to reassign personnel in the event you cancel within two (2)weeks of scheduled commitments that involve travel. 5. Services Warranty. We will perform the services in a professional, workmanlike manner,consistent with industry standards. In the event we provide services that do not conform to this warranty,we will re- perform such services at no additional cost to you. 6. Site Access and Requirements. You agree to provide us with full and free access to your personnel, facilities, and equipment as determined by the your Information Technology manager or designee as may be reasonably necessary for us to provide implementation services,subject to any reasonable security protocols or other written policies provided to us. You further agree to provide a reasonably suitable environment, location,and space for the installation of the Tyler Software and Third Party Products, including,without limitation,sufficient electrical circuits,cables,and other reasonably necessary items required for the installation and operation of the Tyler Software and Third Party Products. 7. Client Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative process requiring the time and resources of your personnel. You agree to use all reasonable efforts to cooperate with and assist us as may be reasonably required to meet the agreed upon project deadlines and other milestones for implementation. This cooperation includes at least working with us to schedule the implementation-related services you have contracted for. We will not be liable for failure to meet any tyler 3