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While the visit was designed to appease my concerns, it sadly did not. I need to give you details in order to help you fully understand my reservations; Gary Gibson,owner of section C and I, owner of section B had a 10:30 meeting at their Newark facility. No one representing section A or the City were present. We entered the main lobby of SVS's Newark site around 10:25. We proceeded to wait and out of frustration, I finally took a picture of Gary in the lobby at approximately 10:34 since no one even knew that we were there. Upon finally greeting us,the local director said that we should have rung the bell. The bell was behind their desk partition, not on the counter nor visible. Why bring this up? Because of one of our concerns;safety and security. During our wait,we heard a very persistent,sad and loud moaning,which I fully anticipated for this type of facility. We also heard a basketball being bounded constantly. Once greeted,the SVS representatives were very kind and gracious. As we toured, we came into one room with a drum set and the local director mentioned that their clients loved music, karaoke and playing instruments like the drums. Heartwarming, certainly understandable and expected. I address these issues because of one of our other concerns; noise, disruption of our business and that of our tenants. I asked the regional director if they have ever had violent clients, at which to her credit, she replied,"of course". She then explained that they have one room that is dark and basically empty for placing misbehaving clients. She could not answer if they had any clients with criminal backgrounds for privacy reasons. We asked about the staff and were told that most were basically minimum wage employees who typically receive 4 hours of training. If that was told to us to make us feel good, it most certainly did not. I was hoping to see highly educated, career healthcare professionals, such as the regional director. As we continued, I will admit that many of the clients were timid and even frightened by our presence, which I too anticipated and was especially respectful. We noticed that the back door was open and asked if anyone wonders off periodically. Again to their credit,the local director admitted that it happens frequently, but everyone in the area just calls them if they see that a client has walked out on their own. I hope now that I have somewhat painted a picture of what concerns me: So why am I opposed: What we were told and what is actually being proposed is 180 degrees apart. Many businesses and tenants in the surrounding area were totally unaware of this facility Security and safety—I have grave concerns since we have a responsibility to our staff for their safety. I am concerned for SVS's staff and clients because of the location and proximity to Johnson Drive,which is an extremely busy street. If you check the police records,I would guess that the corner of Johnson and Owens is one of the highest, if not the highest concentration of tickets given out by the Pleasanton Police routinely. 3