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Page 6 of.20 Alameda CTC Paratransit Program Plan Application Application Period July 1, 2014 through June 30, 2015 6. Describe how results from the community outreach and empirical surveys or analysis described in Questions 4 and 5 were used to guide the development of the program plan. Input from the annual PPS Door-to-Door and Downtown Route evaluations,the Transit Fair,and the PPS Task Force is used to make improvements to the program.Staff also closely reviews ridership trends to determine gaps in service or opportunities for improvements. During FY 13-14, staff worked to reduce the denial rate during those most impacted periods, 10:00 am to 2:00 pm, Monday—Friday. By reallocating staff time and resources from Saturday to heavy use time,staff was able to reduce the denial rate from 26 in the first half of FY 12-13 to 6 for the first half of FY 13-14.This represents a 77%decrease in denials and a more responsive service for the residents. 7. Did you (or will you)get a Governing Body Resolution to authorize submittal of this plan? (X] Yes [ ] No If yes, please indicate the date that the plan was approved or is scheduled for action: May 6,2014- Pleasanton City Council Meeting OUTREACH 8. How do community members and potential users learn about the Measure B-funded services provided in your community? Some of the outreach efforts include:development of a variety of written multi-lingual materials such as brochures and flyers, inclusion in the City's Community Services Activities Guide which is delivered to 28,000 households 3 times a year,fairs including the PPS Annual Transit Fair,listing in the Tri-Valley Pocket Guide for Human Services,Clipper Card registration,and cross promotion during ticket sales(Wheels& PPS tickets)..The local media is also provided updates on PPS.The use of social media such as the City of Pleasanton website and E newsletter articles, include information on PPS. Information is included in all the City of Pleasanton.Senior Center publications, including its monthly newsletter and E-newsletter.Outreach to 48 locations including senior housing residents, medical offices,local businesses and community agencies was completed by PPS staff during the first 6 months of FY 13-14. Distribution of written materials,as well as registration for services and raffle drawings for free ride tickets are included at the outreach meetings.