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Page 5 of 20 Alameda CTC Paratransit Program Plan Application Application Period July 1,2014 through June 30, 2015 3. If proposing service changes from the current year, FY 13-14, please describe what changes are proposed and why. Please describe how these changes will impact the ability of seniors and people with disabilities in your community to meet their basic life needs. Door-to-Door Service will continue as planned for FY 14-15. No service changes will be made. DEVELOPMENT OF PROGRAM PLAN 4. How was consumer input sought in development of your program plan and selection of the services offered? Describe all activities undertaken in connection with this plan, including consumer or public meetings; meetings with other agencies; presentations to boards,commissions, or committees. if possible provide general dates for these activities. (see questions 4A and 48 that follow) As part of the annual planning process,600 PPS users were sent-service evaluations on March 1, 2013 seeking input about the program. Free rides were offered to anyone completing the surveys, with a summary of the findings reviewed by the PPS Task Force and staff.Staff worked with the PPS Task Force to develop(5)five new outcome measures as goals for FY 13-14 which helped in the design of the plan (Attachment A).The PPS Task Force reviewed the plan at its 2/14/14 meeting and will again on 5/19/14.The Pleasanton Senior Program Advisory Committee will review the plan at their 4/14/14 meeting.A Transit Fair was held on 5/1/2013 and encouraged community input on local transportation services. March 17, 2014 will be the next Transit Fair and staff will be seeking additional input. Feedback is also provided through Downtown Route(DTR)evaluations which are mailed annually to all PPS riders and include a free ride incentive for those completing the survey. 4A. Has this plan been reviewed by a local paratransit advisory committee? [X] Yes [ ] No 4B.If yes, list the committee name and date of the meeting. Pleasanton Paratransit Task Force Meeting 2/14/14 and 5/19/14 5. Describe:any surveys or analysis conducted to develop this plan and to select the range of services your program offers? Annually,staff sends all 600 registered PPS riders a program evaluation and offers.a free ride for completion of the survey.The FY 12-13 evaluation results are included as Attachment B.The.FY 13- 14 survey will be mailed to the riders in March with the findings completed by May 2014 and will be available for review. Staff closely reviews daily and monthly ridership trends to determine gaps in service or opportunities for improvements. Additionally,an annual Downtown Route evaluation is sent to all PPS riders seeking feedback and providing free ride incentive for those completing the evaluation.The information from this evaluation is summarized and reviewed by the PPS Task Force and staff identifying areas for improvement or change.