02 - Laserfiche WebLink

• ç1\Oa O F T W A R E 0 4 3 « 3 6 & k H 6 3 % 3 3 3 a S b F h 3 4 & A v 0 3 3 » 0 n. x k x. n s r 3 4 3 0 Y 4 a 4 3 3 N Y 3 4 3 0 e. 4 3 m Maintenance Annual maintenance program covering Intranet site • First year following go-live date is included FREE of charge (billed annually thereafter at$2,750 per year for Intranet site) • Covers all security and issue updates for the Core CMS Admin system, site updates Included and software releases during coverage period, feature updates for all purchased (first year) modules within Civica Admin system, and technical support relating to CMS system and Web functionality • Provides access to phone support during normal business hours (Monday-Friday, 8:00 am to 6:00 pm (PT) Please Note: • The above costs include all time and materials,travel expenses and ALL reimbursable costs for implementation of the Web site, unless otherwise mentioned • Standard payment terms are defined by five(5) Milestones payments, as described in Terms of Proposal • Each Milestone payment is net thirty(30)days. • Civica requests credit for development of the Web site on the bottom of the home page of the developed web site. This is handled with a graphic image/hypertext link to the Civica Web site. • All meetings, except as noted,will be held via Web using GoToMeeting • The Civica Client Extranet(Collab)will be used as a tool for communication,exchange of artwork, revisions and composition approval. • Any additional design concepts or revisions,content migration or custom development will be billed at the rates set forth in this estimate/proposal. Optional hosting Shared,virtualized dedicated or dedicated hosting of Web site Options starting • Hosted at a Tier II state-of-the-art facility(99.95% uptime) at$4,200 per year • Options for equipment expansion and highest levels of security (recommended • Ability to schedule additional performance resources during peak times level) PLEASANTON-WEB SITE-REDESIGN-02 10 of 13