02 - Laserfiche WebLink

• ç1\Oa O F T W A R E a a . . 0 . K x K S W n K. . a 4 a . K 4 K x K . K K n . o . K z . . W 0 K 0 K. . . . K 0 K. is K K K w e K K look. Using Collab (Civica client extranet), phone calls and Web meetings, the Civica Content Migration team will implement a personal approach to content migration and relocation. Throughout the entire development cycle, we maintain a system that replicates your final deployment environment. All functionality testing and development will take place on this system to ensure an accurate representation of the eventual Web portal. Although testing occurs throughout the project, in this stage the site is scrutinized on multiple platform, browser, and bandwidth environments. The various systems planned for the site will be tested and all subsections will be refined and tested for proper linkages and content control. The ADA compliant version and "low graphics" version of the Web portal will be developed concurrently with the primary site. Estimated Timeline: Completion 3-5 weeks from contract Milestone 5: End-user training Onsite content editor and system administrator training Civica Software staff will provide 1 full day of end-user training for up to 20 users (2 sessions lasting 2.5 hours each). Each session will take basic content editors through the tools necessary to routinely maintain and update the content on the Web site and the procedures for creating and posting new content onto existing pages. These"content editor"training sessions will be conveniently held at your offices. • Create and edit page content • Best practices for importing and working offline • Use of basic modules (News, Calendar, Filebank, etc.) In addition Civica Software staff will provide one half day of in depth "system administrator" training for up to 10 selected users in the full use of the Civica administration system. Session topics will include: • Set up all user rights and privileges • Configure Workflow and approver level assignment • Understand all Civica tools necessary to routinely maintain and redesign the Web site • Update the content on the Web site, and create and post new content onto existing pages This system administrator training session will run for approximately 3 hours. This training will be provided at your offices. Typically, there is also additional Web-based training for 1-2 key members during the content migration phase. Estimated Timeline: Completion 2 weeks before completion of information architecture and content migration Milestone 6: Quality assurance and technology transfer Although the site will be continually tested during the entire duration of development, a final checking and testing will take place at this stage. Civica will either transfer the development site to Civica's hosting server or assist in the deployment of the new site on your servers, wherever they are located. If a beta (soft-launch) is desired, Civica will assist in appropriately configuring the current site so that the public may view the new site via a link from the current Web site, or alternatively link back to the previous site from the new redesign (if client hosts). A feedback form will be created so that residents can submit comments and suggestions. At the point of soft or hard launch, the site will go-live. The City will take full control of the maintenance of all sections, including full access to the source code for the purpose of disaster recovery. PLEASANTON-WEB SITE-REDESIGN-02 4 of 13