11 - Laserfiche WebLink

III. DISPUTE RESOLUTION PROCESS A. Initiation of Request. The City Manager may meet on an issue or issues of interest to a Resident or the Property Owner, including the calculations used for a rent increase. The request must be in writing but shall not require any particular number of signatures beyond that of the person making the request. The request must identify the problem(s)to be addressed by the City Manager and may recommend a solution. B. Prerequisite to Request. The City Manager may consider a request only after the following events have occurred: 1. In the case of a Resident requesting a dispute be resolved, the Resident making the request has submitted the issue in writing to the Property Owner's representative. In the case of the Property Owner requesting a dispute be resolved, the Property Owner making the request has presented the issue to the Residents at an all Park meeting. 2. A satisfactory resolution of the issue has not been achieved within 30 days from submittal of the issue under subsection B1 above. C. The City Manager may select whatever staff members, experts, professionals, trades people, or other resources he or she deems necessary to assist in reviewing the request. The City Manager may coordinate efforts towards resolution of disputes with the California Department of Housing and Community Development's Mobilehome Ombudsman. D. By entering into this agreement the parties agree that the City Manager has broad powers to resolve disputes raised in accordance with the provisions of this Agreement. The City Manager's authority includes, but is not limited to, the power to encourage the parties to make payments or refunds or credits, to refuse to hear or act upon complaints that are trivial or can be resolved through other means, or to take other actions in order to fairly resolve disputes that arise out of the administration of this Agreement. In addition, the City Manager is authorized to use a mediator to resolve a dispute, the cost of which will be borne evenly between the Property Owner and the City. The Property Owner consents to participate in and pay 50% of the cost for such mediation in the event the City Manager determines mediation should be utilized. E. Dispute Resolution. If the City Manager is unable to resolve the issue to the satisfaction of all parties, the procedures of Chapter 1.28 of the Pleasanton Municipal Code (Administrative Remedies) shall be employed to resolve the dispute. For purposes of that Chapter, the Director shall mean an Assistant or Deputy City Manager of the City of Pleasanton. The parties understand that pursuant to section 1.28.090 (Administrative penalties) of the Pleasanton Municipal Code, in the case of a finding by the hearing officer of a violation of this Agreement or the Pleasanton Municipal Code, the hearing officer may impose administrative Agreement Providing for Stabilization of Mobilehome Space Rents October 1,2013 4