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Consolidated Dispatch Study for the Pleasanton and Pleasanton Police Department, The City of Pleasanton, Livermore Police Departments CA Data Verification Data verification consists of a detailed inspection of data to determine their completeness, consistency, and usefulness in the analyses to be conducted. This process is beneficial in determining whether the data are unclear, incomplete, ambiguous, or contradictory. Our team will work with PSAP managers and technical staff before and after data are provided to ensure useable data formats. Data Analysis Our team will conduct an analysis of emergency and administrative call data using a number of tools to support recommendations and solution alternatives. These analyses will focus on developing a concept of the call volumes (both emergency and non - emergency telephone calls), the radio system and dispatch workloads, and will also identify all other tasks and duties that will be carried over to the consolidated PSAP /dispatch center. This will serve as a basis for determining operational staffing and supervisory staffing needs for the consolidated center. 2.2 On -Site Visits of Communications Centers RCC's project team will visit the dispatch center. The purpose of these on -site visits will be to assess the current PSAP operations, operating systems and technical systems, operational spaces, equipment spaces, and the operational characteristics of each facility. Operational Characteristics: RCC's team will identify each operational position (e.g., call - taker, police dispatcher, fire dispatcher, etc.) and will identify and record all of the activities performed by that position. RCC utilizes a standard business process modeling technique to document the functional process where each element of the functional process is represented by graphical notations. The resulting graphical representation of the functional process illustrates the complete process in order, decision points, who performs the activities, defined inputs and outputs, and how information flows through the process. Operational Characteristics include: 1) Work Load Analysis a) Call Volumes i) 9 -1 -1 Calls ii) 10 Digit and Direct Ring -Down Emergency Calls iii) Transferred Emergency Calls iv) Alarm Lines v) Non - Emergency Calls vi) Transferred Non - Emergency Calls vii) Administrative Calls 2 C August 9, 2013 by 2:00 PM 12