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BACKGROUND The City of Pleasanton provides a multitude of services to the public, examples of which include police and fire response, water and sewer, library services ;and recreational opportunities. In 1995, 2001 and again in 2007 the City hired a firm to survey the community on the satisfaction with these services and facilities, to determine what facilities and services were lacking in the community and what facilities and services were of a high priority to the community in the future. This information was helpful to the City Council and staff in formulating the annual operating budget, the capital improvement program, and other long range planning efforts. The City hired Fairbank, Maslin, Maulin, Metz & Associates (FM3) to conduct the prior community satisfaction surveys on behalf of the City. In order to improve the quality of comparisons between surveys, staff recommends hiring the same firm to repeat and expand the survey. DISCUSSION City staff will work with FM3 to develop the questions for the survey. The questions will be drafted to determine public opinion regarding city services and to develop a "baseline" to determine how these services compare with the results from the 1995, 2001 and 2007 community satisfaction surveys. The results will also compliment the City's efforts to develop and finalize annual performance measures for City Council review later this year. The community satisfaction survey will be conducted in the fall of •his year with a sampling of 600-700 Pleasanton residents being interviewed. Citizen evaluations of city services and priorities for improvements will be assessed. As with prior community satisfaction surveys, staff intends to review the survey results full and modify staff goals or service delivery procedures in response. 1 he results of the survey will be shared publically with the City Council and community later this calendar year. Submitted by: Fiscal Review: Approved by: -44 /LL • Julie Farnsworth Emily Wagner Nelson Fialho Director of Library Services Director of Finance City Manager Attachments: 1. Professional Services Agreement Page 2 of 2