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Page 9 of 21 <br /> Alameda CTC Paratransit Program Plan Application <br /> Application Period July 1,2013 through June 30, 2014 <br /> 13A.Describe any common or recurring complaints your program has received. (max. <br /> 500 characters) <br /> •ne recurring complaint that is difficult to meet is the need for same-day or next-day appointments <br /> for out-of-town service. <br /> • n increasing concern is capacity issues for service between 10:00am to 2:00pm <br /> Monday-Friday), prime rider demand time. <br /> 13B.Describe any changes you have made to your program as a result of customer <br /> complaints and commendations. <br /> (max. 500 characters) <br /> Staff continues to educate riders on the need to call ahead of time for out-of-town medical <br /> .ppointments. With limited resources, next-day, out-of-town medical appointments can be difficult <br /> o accommodate. Staff also encourages riders to review the ADA requirements so that riders can <br /> ave the option of using Wheels Dial-A-Ride Service, if appropriate. <br /> In addressing the high demand service hours, weekdays, 10:00am to 2:00pm, staff is recommending <br /> -lamination of Saturday service and using these resources to provide more drivers during prime rider <br /> ime, 10:00am to 2:00pm, Monday- Friday. It is anticipated that 450 more rides could be scheduled <br /> •uring the high rider demand period. <br /> VEHICLE FLEET <br /> 14. Please provide details regarding your vehicle fleet. To answer this question, complete the <br /> Table D Attachment(Table D tab) in the excel workbook. <br /> CAPITAL PURCHASES <br /> 15. Describe planned capital expenditures, such as purchase of vehicles or durable <br /> equipment, below. (max. 255 characters) <br /> There will not be any capital purchases during this fiscal year. <br /> FINANCES: PROGRAM COSTS AND REVENUE <br />