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SCOPE OF WORK Work to be performed: Implementation of Telephony Solution Pre-installation Planning Packet Fusion is responsible for conducting most pre-installation planning. The installation will be based on this information and any significant change after it is completed may result in additional charges. Installation TELEPHONY SYSTEM installation is limited to one (1) site per installation purchase. During the installation Packet Fusion shall perform the following tasks: • Conduct a kick off meeting at the customer's site to review the project and create a time line with associated tasks for all parties involved. • Provide a project manager to oversee the installation and act as a liason between the customer, the customer's vendors working on the project and Packet Fusion. • Assist in ordering telco from the chosen vendor. • Install chassis, modules, and software purchased. • Delivery, setup, installation,configuration of the hardware components and affiliated software for TELEPHONY SYSTEM. • This includes mounting in a customer provided and installed rack or Customer provided and installed wallboard. • All software will be the current version that ShoreTel offers. • All optional features purchased at time of installation purchase will be installed (i.e. voicemail,voice mail upgrades,etc.) • Configuration of TELEPHONY SYSTEM, extensions, dial plans,telco circuits and telephones. • Install, label (using Customer provided labeling plan), and test TELEPHONY SYSTEM telephones purchased at time of installation purchase. • Provide link from Telco demark if within 10 feet of TELEPHONY SYSTEM location to TELEPHONY SYSTEM • Verify TELEPHONY SYSTEM and configuration • Utilizing test plan to insure that all items installed and configured by Packet Fusion are properly working according to TELEPHONY SYSTEM specifications. • Provide end user training (up to one hour class with 8 to 10 users in each class) on installed telephone and voicemail functionality. • Provide System Administrator training. 1 to 2 individuals for a single 3 hour class. • Provide Documentation • A drawing indicating the logical layout of the installed TELEPHONY SYSTEM system. • Written documentation of the TELEPHONY SYSTEM configuration, dial plan, and extensions that were installed and configured by Packet Fusion. • PFI will install the desktop applications on several of the customers workstations. It is the customers responsibity to deploy these applications. PFI has allotted 4 hours to assist in this desktop application installation and compatiblity test. Any time above this will be billed on a time and materials basis. Web Portal With your purchase, like all Packet Fusion customers,You will have a personalized Web Portal into the Packet Fusion corporate system.This will allow you to review and expedite all ongoing relations with Packet Fusion, such as placing and tracking service requests, placing orders for additional phones, reviewing account statements and links to support and reference material. Project Management Packet Fusion adheres to a rigorous standard of project management for each of its contracted solutions. This entails the assignment of a Project Manager to the installation of your system who will establish milestones and coordinate all steps in the process. With this detail, you can be assured of a smooth,trouble-free and on-time completion of your transition to a new phone system. PACKETFUSION C ShoreTel N•Ns•nnO BRINGING vo,ct a DATA TOGETHER Pure IP Unified Communications Solutions