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SCOPE OF WORK (CONT.) CUSTOMER REQUIREMENTS During or prior to the installation,the Customer or it's representative shall perform the following tasks: • Provide a liaison to manage Customer's participation in the installation and be available to support the project.This person will serve as a primary contact between the Customer and Packet Fusion to assist in the execution and training associated with the project. • Provide VPN access to telephone system to give Packet Fusion remote access to the TELEPHONY SYSTEM for remote system installation,configuration, monitoring and maintenance. • Provide all required connectivity to the public switched telephone network prior to scheduling the installation. • Insure that all required electrical facilities are in place to support the TELEPHONY SYSTEM installation and ongoing functionality. • Provide assistance as required to define the procedures to handle Customer interactions. • Identify up to(number)staff members to be trained in solution use. All of these agents must work in Customer facility where the solution is installed. • Allow Packet Fusion reasonable access to the Components during the term of this installation. • Provide a script for each voice-greeting file to be recorded. • Customer will have a facility available for installation of the TELEPHONY SYSTEM.This facility will be suitable to provide a secure location for the Components,with adequate floor/rack space, power,ventilation,and voice and data network connectivity. • Customer will have all required outside telephone lines installed with connectivity to the facility. • Customer will have any required equipment racks and/or cable management hardware in place at the facility. Customer will provide such items as needed to meet Customer's requirements. • If 19 inch rack space is not used and wall mounting is required,the Customer will have the 3/4 inch plywood mounted to the wall location for TELEPHONY SYSTEM installation. • Customer to supply all patch cords from patch panel to data switch. • Customer to provide a LAN/WAN that supports VLANs/Layer 3 routing/POE/QOS. Packet Fusion has allocated 4 hours to consult with the customer on thier LAN/WAN environment. Any time spent troubleshooting customer's LAN/WAN above and beyond this will be billed on a Time and Materials basis. • It is the customer's responsibility to maintain the server9s)whether provided by the customer or Packet Fusion. This includes: appropriate windows update,virus protection and back ups. OTHER PROJECT CONSIDERATIONS: Customer must have all paperwork and signatures returned to Packet Fusion in adequate timeframe to facilitate equipment procurement.The typical lead-time is approximately four to six weeks.All work is quoted to be done on a weekend when the customer can be with out phone service. Proposed cut date is to be determined. EXCLUSIONS: The following are specifically excluded: • Any and all cabling unless expressly included. • All aspects relating to ordering, installation,or testing of circuits from dial tone provider. • Adds, moves or changes occurring after the installation is complete. • Training in excess of that provided above. - Rte.. ..LI:--♦:-.�♦ ..:J. :�-a�ll�♦: .. .L L..♦..... .. J ♦ ..L...J... 4... PACKETFUSION cShoreTel • •••••••• BRINGING VOICE f DATA TOGETHER Puns IGIMiIbE Communication Solutions