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SHORETEL OVERVIEW <br /> ShoreTel®is a leading provider of Pure IP Unified Communications solutions and known for <br /> exceptional customer satisfaction. ShoreTel's distributed architecture delivers unmatched reliability, <br /> scalability and manageability, plus a user interface that sets the standard for ease-of-use. <br /> ShoreTel's Unified Communications system encompasses phones,switches,and software that are <br /> designed to allow easy deployment and rapid flexibility,and deliver world-class quality. ShoreTel's <br /> IP phones provide the ultimate in ergonomic and aesthetics design,as well as superior audio <br /> quality. ShoreGeal®voice switches are purpose-built appliances with no moving media,delivering <br /> unmatched reliability and availability.And the ShoreWare® Call Manager end-user application <br /> suite makes it easier for users to communicate with anyone, anywhere, anyway they choose. <br /> IP Phone System <br /> The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to <br /> 10,000 users including PBX,voice mail,and automated attendant functions.The ShoreTel system <br /> is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured <br /> IP phone system on the market today. Its distributed architecture is ideal for multi-site companies <br /> that span multiple locations because the ShoreTel IP phone system appears and behaves as a <br /> single,unified system. <br /> Distributed Architecture <br /> ShoreTel has designed this fully distributed Unified Communications(UC) <br /> system based on a unique and innovative architecture that is purpose-built • ' <br /> with no single point of failure.The ShoreTel distributed architecture <br /> incorporates a switch-based hardware platform that makes each switch and t� <br /> site an independent call processor which continues to operate seamlessly in yD <br /> the event of wide area network(WAN)failure. Unlike other solutions,all servers <br /> can be disconnected from the ShoreGear®switches and the ShoreTel phone <br /> system will continue to place and receive calls. <br /> Voice applications, including voicemail and automated attendant, run on standard server hardware <br /> from anywhere on the IP network.The result is a single-image system across all geographies with <br /> complete feature transparency and integration of all PBXs,voice-mail systems,automated <br /> attendants, and Automatic Call Distribution(ACD)systems. <br /> System Administration—ShoreWare Director ' <br /> ShoreWare®Director is a Web-based network management tool that provides <br /> a single management interface for all voice applications,across all locations. -_-_ <br /> This best-in-class management interface unifies all systems and tasks, instead - <br /> of using separate management systems and administrators for multiple PBX, <br /> voicemail and automated attendant systems. Extremely easy to learn and use, <br /> the system helps improve administrator productivity, lower ownership costs '®na <br /> and reduce IT resources. <br /> Unified Communications <br /> A successful Unified Communications(UC)solution can deliver significant benefits to any <br /> organization and help turn communication challenges into competitive advantages.When people <br /> know the most effective way to contact colleagues,they can efficiently obtain needed information <br /> and get work done, rather than spending on the job time tracking down the appropriate person. <br /> • Find Me Follow Me • DID assignment to Cell Phone • Presence Information <br /> • Desktop Video Conferencing • Instant Messaging •Call Handling Modes <br /> • Log into any phone on the network •Screen Pop for Contacts •Click to Dial <br /> PACKETFUSION @ShoreTef <br /> •RI114m14vO,Ce a DATA tOGEEnEM Pure lPUnired Communications Sdusbns <br />