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PACKET FUSION OVERVIEW <br /> Packet Fusion provides telephony solutions to mid-market and enterprise companies. We specialize <br /> in Voice over IP, LAN applications,wireless technology, switching, routing and advanced, <br /> enterprise communication networks.We offer a world class portfolio of products and services with <br /> unparalleled customer satisfaction. <br /> Through strong vendor relationships and exceptionally skilled in-house resources,we've built an <br /> extensive portfolio of infrastructure hardware, management systems and applications.Whether you <br /> have a 20-person single site or a 5,000-line worldwide enterprise, Packet Fusion will provide a <br /> specialized team to ensure a successful project completed on time and on budget. Our experienced <br /> engineers work closely with your team to design, implement and maintain communications solutions <br /> that satisfy critical business needs. We build strong, long-lasting relationships with our customers <br /> based on consistent quality and responsiveness. <br /> Packet Fusion offers a variety of communication networking services. Unique to our organization, <br /> and a key benefit for you, is our commitment to making certain that not only the proper hardware is <br /> identified and delivered, but also that the network is set up and functioning properly, users are <br /> trained, and monitoring and support mechanisms are in place to ensure the network's effectiveness <br /> as well as your company's overall success. <br /> Packet Fusion Services Include: <br /> • Network Operations Center(NOC)24 x 7 x 365 <br /> •4 Hour Onsite Emergency Response @ ShoreTel• <br /> • Consulting and Implementation ;i* <br /> •VoiP Lan/Wan Assessments CHAMPION PARTNER <br /> • Contact Center Design and Implementation <br /> • Disaster Recovery/ Business Continuity Planning <br /> •Training for end users& system administrators <br /> • Dedicated Account Management <br /> • Dedicated Project Managment <br /> ShoreTel Awards !Accolades: <br /> • Circle of Excellence(top 10 vendors worldwide)—2007, 2008,2009,2010 and 2011 <br /> • Partner of the Year(#1 partner worldwide)—2008&2010 flier <br /> OF <br /> • Partner of the Year(#2 partner worldwide)—2011 CIRCLE <br /> EXCELLEIEN <br /> WCE <br /> •Government Partner of the year-2011 FCMK <br /> • Major Account Partner(MAP)of the Year—2008&2010 <br /> • Volume Achievement(#2 worldwide)-2010&2011 <br /> • Million Dollar Club—2006,2007, 2008,2009, 2010 and 2011 <br /> • Customer Satisfaction above 95%(currently at 98.69%) <br /> • #1 Volume in Western US, 5 years running. <br /> • "Gold" certified ShoreTel VAR. Highest certification available <br /> • Currently service the 3 largest multi-site single system image of ShoreTel <br /> -Gensler&Associates-3,700 lines-37 locations worldwide <br /> -CNET/CBSi-3,200 lines - 14 locations worldwide <br /> -Robert Half International- 14,000 lines- 200+locations worldwide <br /> PfKETFUSION c_-,ShoreTel <br /> «•««••s <br /> ••,xol•o vo,ct a DATA TOGETHER Pun IPUidl•d Cornmunkations Solutions <br />