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3.3 Emergency Medical Dispatch ACFD through ACRECC shall provide Emergency Medical Dispatch (EMD) Service, in accordance with Medical Priority Dispatch System ("MPDS®") standards, twenty-four hours a day, three hundred and sixty five days per year. 3.3.1 For EMD dispatch, ACFD shall operate and maintain a Computer-Aided Dispatch (CAD) system capable of: 3.3.1.1 Tracking the status of all agency resources 3.3.1.2. Entering locations of incidents by street address, intersection, common place name, or latitude/longitude coordinates 3.3.1.3 Alerting fire stations of new incidents by voice, printed message, radio announcement, and/or page. 3.3.1.4. Entering in pertinent information related to active incidents 3.3.1.5. Ensuring that all systems and electronic interfaces are maintained and working 3.3.1.6. Tracking all dropped calls by time elapsed before the call was dropped. 3.3.1.7. Tracking all calls placed on hold, including the amount of time the caller was kept on hold. 3.3.1.8. Tracking calls for which First Responder Advanced Life Support (FRALS) and/or ambulances were sent to an incorrect location including cause if known and if call resulted in a late response. 3.3.2 ACFD shall adhere to the following the National Academies of Emergency Dispatch (NAED®) standards: 3.3.2.1. Every 9-1-1 call for medical assistance received by ACRECC will receive the appropriate EMD in accordance with NAED and MPDS standards. 3.3.2.2 All dispatchers shall be certified in EMD by the NAED® before he/she completes the initial training program and shall maintain certification for the duration of his/her employment. If a dispatcher certification expires, that dispatcher may not perform the duties of an EMD until the certification has been renewed. 3.3.2.3 Pre-Arrival Instructions shall be given to the caller based on the outcome of the EMD protocol.