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notifications to Command Staff, calling for mutual aid assistance, notifying utility companies, and notifying other Public Safety Organizations, and other notifications as required in CITY fire department policies. 3.1.10 ACRECC shall monitor and reply to all non-emergency radio traffic from the CITY twenty four hours a day. This shall include companies in service for work details and training and companies in and out of service status. 3.1.11 ACRECC will provide a high level of customer service to the City in accordance with the City's customer service philosophies. 3.1.12 ACRECC will ensure city coverage per CITY fire department policies at all times. 3.1.13 ACRECC will provide to CITY a monthly report of dispatch compliance with call-taking and dispatching goals in this Agreement. 3.2 Fire Dispatch During the term of this Agreement: 3.2.1 For fire dispatch, ACFD through ACRECC will operate and maintain a Computer-Aided Dispatch (CAD) system that is capable of: 3.2.1.1 Tracking the status of all City resources. 3.2.1.2 Entering locations of incidents by street address, intersection, common place name, or latitude/longitude coordinates. 3.2.1.3 Alerting fire stations of new incidents by voice, printed message, page, and radio announcement. 3.2.1.4 Entering in pertinent information related to active incidents. 3.2.1.5 Ensure that all systems and electronic interfaces are maintained and working. 3.2.2 ACFD through ACRECC will utilize the following radio systems for unit-to- dispatch communications: 3.2.2.1 Alameda County 800 MHz Trunked Radio System 3.2.2.2 Lawrence Livermore Laboratory 400 MHz Trunked Radio System 3.2.2.3 VHF Mutual Aid frequencies 3.3 Fire and other non-medical emergencies shall be answered within 10 Seconds 90% of 90 % of the time and dispatched within 60 seconds 90% of the time per City's standard of cover and fire department policies. 3.4