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Alameda CTC Paratransit Program Application Page 4 of 22 Application Period July 1, 2012 through June 30, 2013 4A. Has this plan been reviewed by a local paratransit advisory committee? ri Yes 7 N 48. If yes, list the committee name and date of the meeting. Pleasanton Paratransit Task Force 2/17/12 and 5/18/12 5. Describe any surveys or analysis conducted to develop this plan and to select the range of services your program offers? (max. 300 characters) Annually,staff sends all 600 registered PPS riders a program evaluation and offers a free ride for completion of the survey.The FY 10-11 survey results are included as Attachment A.The FY 11-12 survey results will be completed by May 1,2012 and will be available for review. 6. Describe how the planning process (e.g., consumer input,surveys and staff analysis) is connected to the service plan: How do the planned services correspond to the results of the planning process? (max. 500 characters) Input from the annual PPS survey,Paratransit Open House and from the PPS Task Force is used to make improvements to the program.During FY 11-12,staff is working to reduce language barriers for paratransit riders by developing translated materials.Staff also works to provide local Clipper Card registration which is a concern of local riders. 7. Did you (or will you)get a Governing Body Resolution to authorize submittal of this plan? 0 Yes n No if yes, please indicate the date that the plan was approved or is scheduled for action: 05/15/12 OUTREACH 8. How do potential users of the services learn about what services are available in your community? (max. 500 characters) Some of the outreach efforts include:development of a variety of written materials such as brochures and Flyers,inclusion in the City's Community Services Activities Guide which is delivered to 28,000 households 3 times a year,updates on the City's web site,outreach fairs including the PPS Annual Transit Fair& Paratransit Open House,listing in the Tri-Valley Pocket Guide for Human Services,Clipper Card registration and cross promotion during ticket sales(Wheels&PPS tickets).