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Alameda CTC Paratransit Program Application Page 6 of 12 Application Period July 1, 2011 through June 30, 2012 17A. Has this plan been reviewed by a local paratransit advisory committee? 0 Yes ❑ No 17B. If yes, list the committee name and date of the meeting. (Pleasanton Paratransit Task Force, 1/21/11 & 4/15/11, Pleasanton City Council Mtg 5/3/11 17C. Describe any surveys or analysis conducted and staff reports. (max. 255 characters) On March 21, 2011, 750 PPS users were sent surveys asking for feedback on the service. Free rides were provided to all who completed the survey. The survey findings will be reviewed by staff and PPS Task Force members and included in the year end report. 17D. Describe how the planning process is connected to the service plan: How do the planned services correspond to the results of the planning process? (max. 255 characters) Input from the annual PPS survey and from the PPS Task Force is used to make improvements to the program. During FY 10 -11, staff worked to increase awareness of PPS among younger ADA clients, which was an outcome measure developed by the PPS Task Force. 18. If proposing service changes, what identified needs or priorities will the proposed changes meet? What needs or priorities will the proposed service changes still not meet? (max. 500 characters) PPS staff is not proposing any service changes for FY 11 -12. Staff hopes to continue to meet the errand for door -to -door service and continue coordination with valley transit providers. With a new paratransit contractor (American Logistics) in the valley, PPS staff will work hard to maintain strong oordination efforts. 19. Describe how you will measure customer satisfaction, for example, by participating in a countywide rider survey, tracking customer comments, or other means? (max. 255 characters) PPS staff will continue to complete annual PPS rider surveys, which is a valuable source of feedback. On -going feedback at staff meetings, PPS Task Force meetings, and the City Customer Service cards also provide feedback.