PC 051210 - Laserfiche WebLink

efforts. He indicated that he has also provided this brief update presentation to the Chamber of Commerce, the Pleasanton Downtown Association, and the Economic Vitality Committee. Mr. Dolan stated that most of the Commissioners are familiar with the Customer Service Review Team (CSRT) project, a group of people involved in the development process who were invited by the City Manager to come together to conduct a comprehensive review of the development process the City had in place and to make recommendations on changes they felt were appropriate. He noted that a Technical Advisory Team (TAT) was also formed, comprising key staff people involved in development review process, whose task was to explore many issues and bring forward its recommendations to the CSRT. He continued that the CSRT then considered what staff had arrived at and made its own recommendations, which, in some cases, were the same as those of the TAT, and in some, were different. Mr. Dolan noted that with the exception of the writing of the final report, much of the work occurred prior to his employment with the City. He indicated that the City Manager reviewed the final report and asked him to implement it. Mr. Dolan stated that there were 41 official recommendations, many of which were administrative in nature and could be implemented by staff without Planning Commission or City Council review. He indicated that it was not appropriate to take these out to the public and that they were incorporated after internal discussion. Mr. Dolan noted that the second phase of recommendations dealt with policy changes, which would require ordinance amendments or changes in the development processes, as well as public dialogue and ultimately City Council approval. Mr. Dolan indicated that the City Manager directed staff to work initially on the implementation of the administrative items, most of which have been implemented by staff in the past 18 months. He noted that the City Manager, in consultation with the Department Heads, will make the determination on when to bring forward the policy items. He stated that it would depend on priorities at this time and that it has become less of an issue because development is low. He noted that up until the last two years, the City averaged about 250 residential building permits per year for the past five years; however, a total of 27 residential building permits were issued in 2009, and up until one week ago only 5 residential permits were issued for 2010. Mr. Dolan stated that some of the administrative items involved multiple Divisions and others just a single Division. He then briefly summarized the different items involving the entire Community Development Department, including the reorganization of the Department, the hiring of a Permit Center Manager, the technological upgrade to KIVA System, the implementation of the tracking system and processing schedules, the remodel of the Permit Center, and Cross-Training. PLANNING COMMISSION MINUTES, May 12, 2010 Page 6 of 11