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Installation Total Solution Implementation Services — We do not outsource any installation work or support services. All work is performed by CDCE personnel, all of whom are certified technicians. Project Management/Team Members — The project team is headed by Michael Brown as project manager. Michael has managed dozens of public safety deployments in Northern California, and is familiar with all of the hardware and technology products offered. The lead service technician is Dennis Roshko. He has experience performing installations for many of our reference accounts listed above. He has been with CDCE for over three years and has supervised numerous installations. Additional staffing (by trained CDCE personnel) is still to be determined, as it depends on PPD's desired installation schedule. The final schedule will be negotiated and agreed upon by the Department and CDCE based on the PPD's scheduling needs. W2s for all involved CDCE project members will be fumished upon award of bid. Hardware Procurement, Installation and Setup -- Hardware will be procured, inspected, and staged by CDCE prior to installation in vehicles. Each installation will be inspected and tested for functionality by CDCE prior to being released to the Fire Department for use. All work will be performed in a neat and professional manner in accordance with accepted modern practices and industry standards. If desired, CDCE can offer advice and counsel as the Pleasanton Police Department becomes accustomed to its new system. Post Installation Service and Maintenance — Our technicians can be quickly dispatched on -site to resolve any maintenance needs for the Department. CDCE has the knowledge, staff, and interest as a local California integrator to service the Department like no other company. We look forward to developing a strong business relationship with the city of Pleasanton. System Testing and Acceptance CDCE will work with PPD, prior to installations, to establish a detailed scope of work and ensure that all hardware complies with the guidelines of the contract. In addition, the scope of work will establish the installation requirements and be used to verify that CDCE's design and craftsmanship meet the expectations of the department. Warranty and Post Implementation Support Support Resources — There are several available resources for ongoing technical support. Our solution includes products from a multitude of vendors, and along with our manufacturers, we will be able to assist PPD in the event that technical issues arise. For Panasonic products, including the Toughbook PDRC and CF -31, PPD can access Panasonic technical support at (800) LAPTOP -5, 24x7. Panasonic can help diagnose problems, coordinate repair services, and arrange product repair shipments. In addition, a \\ Cote Engineered Solutions