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09
City of Pleasanton
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CITY CLERK
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4/29/2010 3:12:10 PM
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CITY CLERK
CITY CLERK - TYPE
STAFF REPORTS
DOCUMENT DATE
5/4/2010
DESTRUCT DATE
15 Y
DOCUMENT NO
09
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Alameda County Transportation Improvement Authority <br /> Special Transportation for Seniors and People with Disabilities <br /> As the primary Americans with Disabilities Act (ADA) provider for the Tri- Valley <br /> (Livermore, Pleasanton, Dublin), LAVTA completes coordination of rides into other parts of <br /> the Bay Area. LAVTA also completes certification of all ADA riders, and coordinates this <br /> information with the Pleasanton Paratransit Office. LAVTA assures that this coordination is <br /> consistent with local and regional requirements. PPS and LAVTA's Wheels Dial -A -Ride <br /> programs work together to coordinate rides for clients in the'Tri- Valley and throughout the <br /> Bay Area. LAVTA provides ADA services to all eligible Pleasanton residents under the age <br /> of 18. A MOU between LAVTA and the City of Pleasanton was updated in Fall 2008. <br /> Other transit coordination efforts between LAVTA and PPS include: <br /> Partnership in the Volunteer Travel Ambassador Program. <br /> Regular coordination meetings to review policy and procedures to maintain <br /> consistent protocols. <br /> Partnership in marketing and outreach efforts. <br /> Active participation on the local consumer paratransit committees. <br /> Staffs from PPS and Senior Support Program of the Tri Valley also coordinate services to <br /> meet the needs of the senior riders. Senior Support's Senior Transportation Service provides <br /> transportation to local seniors that cannot be served by other transit options. These clients <br /> need through- the -door service which is not part of paratransit services. PPS staff refers <br /> clients to this service and likewise Senior Support staff refers clients to PPS. <br /> Senior Support Program staff has also served as the case managers for our Rider Assessment <br /> Service which provides one -on -one service to new and/or existing PPS riders. Many times a <br /> new senior resident may first show challenges with transportation, but in fact have multiple <br /> daily living needs that can be addressed by the case management staff. <br /> Through these unique partnerships, more responsive client service is provided. <br /> 23. PERFORMANCE MEASL ;R1:MENT <br /> How will you obtain and /or track necessary financial and operating information for <br /> program management and reporting? <br /> If private vendors or contractors are providing the information, what steps will you <br /> take to verify or check the accuracy of the information? <br /> If performance data is collected by sampling, what steps will be taken to ensure that <br /> samples are representative and randomized? <br /> Response: <br /> Operating Statistics <br /> Door -to -Door Service <br /> Page 16 of 22 <br />
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