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Alameda County Transportation Improvement Authority <br /> Special Transportation for Seniors and People with Disabilities <br /> 13. RESERVATION POLICIES <br /> What are your policies for reserving trips? Describe these for each type of trip below. What <br /> advance notice is required or allowed? Are there limits on availability? <br /> Individual Trip Reservation Subscriptions (Standing Orders): <br /> A trip can be scheduled up to two (2) weeks in advance, with most individuals reserving <br /> round trips. Rides are reserved on a first -call, first served basis. Over 300 regular riders use <br /> PPS, so the further in advance a trip is reserved, the easier it is for the dispatcher to schedule <br /> an appropriate time. <br /> Reservations for subscription (or standing orders) are limited, and include primarily dialysis <br /> and frail nutrition site clients. Approximately 33% of the annual rides are subscribed. <br /> Individual Trip Reservation Same Day Trips: <br /> Due to service demands, PPS is not able to make same -day reservations. <br /> Group /Program Trips: <br /> PPS does not provide group trips. <br /> 1.4. CANCELLATIONS AND NO SHIMS <br /> How far in advance is a rider required to cancel a trip before a no show is counted? Describe <br /> these for each type of trip below. What is your policy concerning riders with repeated no <br /> shows or late cancellations? <br /> Individual Trips Subscriptions (Standing Orders): 2 hours <br /> Individual Trips Same Day Trips: N/A <br /> Group /Program Trips: N/A <br /> Response: <br /> The PPS Missed Service Policy states that patrons can notify PPS of a schedule change up to <br /> two (2) hours before an appointment without being documented as a no -show. This policy <br /> also provides progressive sanctions for patrons that display a pattern or practice involving <br /> intentional, repeated, or regular "missed service" activity. The progressive process ranges <br /> from counseling, a written warning, to a three (3) day suspension, and finally a six (6) day <br /> suspension. A formal appeals process is specified in the policy to provide patrons with an <br /> opportunity to request a reconsideration of a suspension notice. This policy is similar to <br /> LAVTA's Missed Service Policy, and assist in minimizing wasted service opportunities. <br /> Page 9 of 22 <br />