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Scope of Services Kiva upgrade to Accela Automation City of Pleasanton, CA <br /> TABLE OF CONTENTS <br /> ACCELA AUTOMATION IMPLEMENTATION PROCESS 3 <br /> I. SCOPE OF SERVICES 3 <br /> PROJECT INITIATION 3 <br /> INSTALLATION 4 <br /> PROJECT MANAGEMENT 4 <br /> CONFIGURATION ANALYIS 5 <br /> SYSTEM CONFIGURATION 5 <br /> BUILD 7 <br /> TRAINING 10 <br /> PRODUCTION GO LIVE SUPPORT 10 <br /> II. PROJECT RESOURCES AND LOCATION OF WORK 11 <br /> KEY ASSUMPTIONS AND EXCEPTIONS 11 <br /> WORK LOCATION 11 <br /> TRUEPOINT RESOURCES 11 <br /> CITY OF PLEASANTON RESOURCES 11 <br /> EXPENSES 13 <br /> ATTACHMENT A: DETAIL FEES 14 <br /> ATTACHMENT B: CHANGE ORDER FROM 14 <br /> U 2009 TruePoint Solutions, LLC. Page 2 <br />