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Scope of Services Kiva upgrade to Accela Automation City of Pleasanton, CA The following list identifies functional roles required by this project, along with a brief description of their anticipated contribution to the project's success. We suggest that you make the following appointments and share the outlined duties with the appropriate appointee. It is critical to the success of your implementation that the team members chosen be available during the implementation cycle, and schedule the time needed to participate fully in the planning and configuration processes. Project Sponsor Responsibilities include the following: Ultimate responsibility for the success of the project Creating an environment that promotes project buy -in Driving the project through all levels of the agency High -level oversight throughout the duration of the project Project Manager Responsibilities include the overall administration, coordination, communication, and decision making associated with the implementation. Planning, scheduling, coordinating and tracking the implementation with TruePoint and across the departments within the agency Identifying and recruiting the in -house project implementation team Attending the initial workshop training Ensuring that the project team stays focused, tasks are completed on schedule, and that the project stays on track Departmental Representatives A user representative for each affected department should be appointed. These critical appointments may well determine the success of the Accela Automation implementation. The departmental representative(s) should have a clear understanding of all the business processes that Accela Automation will affect within their department, and how those business processes cross departmental boundaries. Ideally, they will have been involved in the initial purchasing decision and have a solid understanding of how the Accela Automation system will interact with departmental business processes. They will be the initial contact person within a department for all Accela Automation issues before, during, and after the implementation. These individuals should be able to make solid business decisions, and have a vested interest in the success of the implementation of the system. Additionally, the ability to effectively communicate with their peers and the project team will be essential. Confidence that the right decisions are being made will promote acceptance by the general user community. Schedule flexibility will be expected of the departmental representatives, as there will be crucial periods in the implementation process that will require dedicated time. Responsibilities include: Attending the project kick -off and initial workshop training Willing and able to gather data and make decisions about business processes Assisting in creating the specifications for custom modifications Reviewing and testing the completed modifications Participating in the implementation of the Accela Automation solution Recommended Requirements: Excellent communication skills 2009 TruePoint Solutions, LLC. Page 12