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22,000
<br />Customers
<br />Served
<br />100%
<br /> Imported Water
<br />from Zone 7
<br />27
<br />Ops & Maintenance
<br />Employees
<br />4.5 Billion
<br />Gallons of Water
<br />Delivered Annually
<br />48
<br />Water Quality
<br />Sampling Locations
<br />340
<br />Miles of
<br />Pipeline
<br />Water
<br />Hydrants
<br />3,500
<br />Water
<br />Turnouts
<br />7
<br />Booster Pump
<br />Stations
<br />14
<br />Storage
<br /> Tanks19
<br />Connect With Us
<br />@CityofPleasantonCA
<br />P.O. Box 520
<br />Pleasanton, CA 94566
<br />For questions regarding the proposed water
<br />rate changes, call (925) 931-5500 or send an
<br />email to waterrates@cityofpleasantonca.gov.
<br />Written protests will not be accepted via email,
<br />all protests must be submitted using the
<br />instructions above.
<br />Follow us on Facebook and
<br />Instagram @CityofPleasantonCA
<br />Sign Up for the Pleasanton Pipeline Special
<br />Edition E-Newsletter at PleasantonWater.com.
<br />To learn more, scan the
<br />QR code or go online at
<br />PleasantonWater.com/Rates
<br />HOW TO PARTICIPATE:
<br />Customers are welcome to attend the Public Hearing on October 7, 2025.
<br />All property owners or water customers directly responsible for paying
<br />water bills may submit a written protest against the proposed rate charges.
<br />While the public may verbally comment at the hearing, only valid written
<br />protests will be counted as formal protests.
<br />SUBMITTING A VALID WRITTEN PROTEST
<br />To submit a valid written protest, the protest must:
<br />Be submitted in writing by mail, hand delivery, or at the Public
<br />Hearing
<br />Include Your Name and Service Address or Assessor's Parcel Number
<br />Include a Signature from the Property Owner or Customer of
<br />Record
<br />Be received before the close of the Public Hearing on October 7,
<br />2025
<br />Written protests can be mailed or hand-delivered to:
<br /> City of Pleasanton
<br /> Attention: City Clerk
<br /> 123 Main Street
<br /> Pleasanton, CA 94566
<br />All written protests will be verified. Only one written protest will be
<br />considered per parcel. Protests submitted by email, fax, or other
<br />electronic means will not be considered a valid written protest.
<br />All written objections must be submitted to the City Clerk by the end of
<br />the public comment period at the Public Hearing on October 7, 2025.
<br />Failure to submit a timely objection in writing bars any right to challenge
<br />the fees, charges, or assessments in court, and any such action will be
<br />limited to issues identified in such written objections.
<br />PUBLIC HEARING PROCESS
<br />The City Council will consider all written protests and public comments at the Public Hearing. After
<br />the public hearing, if property owners or account holders representing a majority of the impacted
<br />parcels submit written protests in opposition to the proposed rates, the rates will not be adopted. If
<br />a majority of written protests is not received, the City Council may adopt the proposed changes, but
<br />is not obligated to do so. If adopted, the new rates would take effect on January 1 of each year.
<br />You may also appear at the public hearing on the date and time specified in this notice.
<br />Per Government Code Section 53759, any legal challenge to the proposed rate adjustments must
<br />be filed within 120 days of the date that the resolution adopting the proposed rate adjustments is
<br />adopted.
<br />RATE SETTING
<br />TIMELINE:
<br />January - Adopted the first Water System
<br />Management Plan
<br />March - Hosted first Pleasanton Water
<br />Open House, and Approved Financial Plan
<br />and Enhanced Delivery Method for Capital
<br />Investments for the Next Five Years
<br />May - City Council Approved Water Rate
<br />and Recycled Water Rate Structure
<br />Changes
<br />
<br />June - City Council Approved Methods for
<br />Calculating Connection Fees and Drought
<br />Rates
<br />July - City Council Accepted Water Rate
<br />Study Report and Approved the
<br />Proposition 218 Public Hearing Notice
<br />
<br />October 7 - Public Hearing and Adoption
<br />of Water Rates and Connection Fees
<br />Jan. 1, 2026 - New Water Rates and
<br />Connection Fees Become Effective
<br />STAY INFORMED
<br />The City of Pleasanton seeks to remain actively engaged with our customers throughout this
<br />process. You can stay informed in one of the following ways:
<br />PLEASANTON WATER
<br />BY THE NUMBERS
<br />PROPOSITION 218 OFFICIAL NOTICE OF WATER RATE CHANGES
<br />This notice is being provided to you by the City of Pleasanton per California Constitution Article XIII D (also known as “Proposition 218”). Under Proposition
<br />218, the City must notify all property owners or customers of record of proposed changes to property-related fees, such as water or sewer service.
<br />This serves as notice that the City Council will host a public hearing at the time, date, and location specified on the front of this notice to consider adopting
<br />proposed changes to the City’s existing water rates and fees for the next four years, starting January 1, 2026, as well as a one-year CPI increase for sewer
<br />rates.
<br />All members of the public are invited to attend the public hearing. Additionally, under California state law, all property owners and customers of record may
<br />submit a written protest to the proposed rate changes. Please refer to the “How to Participate” section of this document for instructions on submitting a
<br />written protest.
<br />For questions about the Public Hearing, contact the City Clerk’s Office at (925) 931-5027 or pleasantoncityclerk@cityofpleasantonca.gov.
<br />STRATEGIC APPROACH TO RATE SETTING
<br />The City of Pleasanton provides potable and recycled water services to over 22,000
<br />customers. Since 2023, the City has taken a data-driven, systematic approach to investing
<br />in the future of its water system. In September 2024, the City officially began this rate-
<br />setting process by contracting with Water Resources Economics, LLC to conduct a
<br />comprehensive water rate study to develop an updated four-year schedule of water and
<br />recycled water rates, drought rates, and water connection fees.
<br />
<br />In January 2025, the City approved its first Water System Management Plan (WSMP),
<br />outlining its water system assets, recommended capital improvement needs, and
<br />operational and maintenance requirements for the next 20 years. Building on this plan, the
<br />City conducted a Financial Analysis and Plan in March to explore how to proceed with
<br />these future investments. The City approved an enhanced delivery method that balances
<br />the urgency of critical infrastructure upgrades while minimizing long-term risks to the City.
<br />This method recommended revenue increases of 15% for the first two years and 8% for
<br />the next two years, and issuing $35 million of debt to fund over $73 million in near-term
<br />capital improvements.
<br />These steps set the foundation and financial framework for conducting a Comprehensive
<br />Water Rate Study. This study, completed in June, included a cost-of-service analysis and
<br />recommended changes to the rate structure and rates that align with the WSMP's needs
<br />and the funding priorities outlined in the Financial Analysis and Plan to ensure that rates
<br />adequately reflect the City’s short- and long-term service and capital costs.
<br />Based on the City’s findings and the adopted financial approach, the City has proposed
<br />rate adjustments to its potable water, recycled water, and drought rates as shown inside.
<br />WHY ARE RATES CHANGING?
<br />Like most California water providers, Pleasanton faces
<br />ongoing challenges related to aging infrastructure, stricter
<br />regulatory requirements, higher water quality standards,
<br />and rising construction costs. The City of Pleasanton must
<br />regularly assess its water rates and fees to ensure
<br />it can address the industry's growing challenges and
<br />sufficiently cover the City’s cost of service. The City
<br />relies on revenues from water rates to fund the operations
<br />and maintenance of the local water system.
<br />Top factors driving the proposed rate changes include:
<br />Investing $62.7 million over the next four years to
<br />maintain, repair, and replace the City’s aging water
<br />infrastructure, improving its long-term reliability and
<br />functionality.
<br />Changing the rate structure for single-family
<br />customers from a tiered to a uniform rate structure.
<br />Achieving full cost recovery for Zone 7 fixed costs.
<br />Keeping pace with rising costs for various services,
<br />including construction, operations, maintenance, water
<br />supply, energy, and professional staffing.
<br />Securing a sustainable and safe local water supply by
<br />completing local groundwater well improvements.
<br />Meeting new regulatory mandates and financial
<br />requirements.
<br />Establishing healthy financial reserves to facilitate
<br />operating and capital replacement needs.
<br />A copy of the water rate study and cost-of-service analysis is
<br />available online at PleasantonWater.com/Rates and can be
<br />mailed to customers upon request.
<br />MAIL PANEL
<br />TUESDAY, OCTOBER 7, 2025 AT 7:00 P.M.
<br />City of Pleasanton, City Council Chamber | 200 Old Bernal Avenue, Pleasanton, CA 94566
<br />Regarding Proposed Changes to Water and Sewer Rates
<br />CITY COUNCIL
<br />Mayor Jack Balch
<br />Vice Mayor Jeff Nibert
<br />Councilmember Craig Eicher
<br />Councilmember Matt Gaidos
<br />Councilmember Julie Testa
<br />The City of Pleasanton is committed to providing safe, reliable water service to the community today and in the future. As part
<br />of this commitment, the City must regularly assess its water and sewer rates in response to rising service costs, including
<br />regulatory mandates, infrastructure and maintenance needs, and evolving system requirements.
<br />The City Council will hold a public hearing to consider adopting proposed changes to the City’s existing water rates for the next
<br />four years, beginning January 1, 2026. The proposed rate adjustments will apply to all parcels receiving water from the City of
<br />Pleasanton. The City will also consider an annual Consumer Price Index (CPI) increase for its sewer rates.
<br />Learn More At
<br />PleasantonWater.com/Rates
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