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Pleasanton Paratransit Service <br /> Door -to -Door and Downtown Route Programs <br /> Goals Objectives Performance Measures Standards <br /> Fiscal Year 2010/2011 <br /> Door -to -Door Service <br /> 1st 2nd 3rd 4th Yearly <br /> Goal Objective Performance Quarter Quarter Quarter Quarter Total Standard <br /> 1. Provide a Door -to- A. Provide a (1). Trips provided to <br /> Door Paratransit Service service that individuals without an <br /> that meets the life focuses on agency focus. 60% of all rides will be for <br /> sustaining needs of individual needs. individual need <br /> seniors and persons with <br /> disabilities. <br /> (2). Service denials. Not more than 5% service <br /> denials. <br /> B. Provide reliable (1). Pick -ups within 90% of all pick -ups, 15 <br /> service. 15 minutes of stated minutes from stated pick -up <br /> time. time. <br /> (2). Number of working i 100% of all scheduled <br /> vehicles. vehicles available for <br /> service on 80% of service <br /> days. <br /> C. Provide safe (1). Miles between At least 50,000 miles <br /> service. preventable accidents. between accidents. <br /> 2. Operate and A. Maximize (1). Passengers per Transport a minimum of 2.0 <br /> manage the Door -to- service revenue vehicle hour. passengers per hour. <br /> Door Paratransit Service productivity within <br /> efficiently to maximize the operating <br /> the resources available environment. <br /> to all riders. <br /> B. Maximize cost (1). cost recovery At least 7% recovery from <br /> recovery through through fare box the fare box. <br /> fare box receipts. receipts. <br />