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12 <br /> THE CITY OF <br /> CITY COUNCIL AGENDA REPORT <br /> PLEASANTON <br /> June 20, 2023 <br /> Operations Services <br /> TITLE: APPROVE FIVE-YEAR AGREEMENT WITH SMART ENERGY <br /> SYSTEMS, INC., FOR A TOTAL NOT TO EXCEED AMOUNT OF $561,143 <br /> FOR THE CITY'S CUSTOMER SERVICE WEB PORTAL FOR UTILITY <br /> BILLING <br /> SUMMARY <br /> In 2016, the City installed new water meters and automated its meter reading <br /> capabilities. This project enhanced operational efficiencies in meter reading, customer <br /> service, billing, and overall water resource management including through a Customer <br /> Service Web Portal by Smart Energy Systems, Inc., DBA Smart Energy Water Systems <br /> (SEW), which empowers the City's water customers to manage their water usage and <br /> pay their bills online. The proposed five-year agreement includes an upgrade to the <br /> latest version of the software and offers additional features to enhance the customer <br /> experience. The added features will give customers the tools to understand usage and <br /> be more efficient with their time. Staff recommends the City enter into a multi-year <br /> software agreement with SEW for software maintenance services for the period of July <br /> 1, 2023, through June 30, 2028, for a not to exceed total of $561,143, inclusive of a 15 <br /> percent contingency. <br /> RECOMMENDATION <br /> Approve and authorize the City Manager to execute the Software Agreement with Smart <br /> Energy Systems, Inc., in the amount of $561,143 inclusive of a 15 percent contingency, <br /> covering a period of five years (July 1, 2023, through June 30, 2028). <br /> FINANCIAL STATEMENT <br /> The total cost of the software agreement is $561 ,143, inclusive of a 15 percent <br /> contingency for a five-year term. Fees are due at the start of each fiscal year, and <br /> funding is/will be budgeted each fiscal year in the Business Services (420-42040603- <br /> 433155 and 420-42040603-430107) and Environmental Services (420-42040501- <br /> 430107) Divisions' accounts. <br /> Page of <br />