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4.2 ANNUAL PRODUCT MAINTENANCE FEE For the produd maintenance to be provided by Questica in accordance with Sedion 10 hereinbelow, the Licensee shall pay a fee in the amount representing 18% of the value of the licensed software. This fee shall be paid to Questica with the following terms: Annual Produd Maintenance- Net payable (Waived in Year 1) $0 Annual Produd Maintenance (Year 2 8 Subsequent Years) $9,270 Such fee shall be paid by Licensee within thirty (30) days from the later of a) the date of receipt of invoice or b)theinvoice date. Questice shall provide the said Pmdud Maintenance for additional subsequent one year periods provided an Annual Product Maintenance Fee is received by Questica by no later than the first Business Day of each additional one year period. If payment of the Annual Produd Maintenance Fee is not received by Questica on or before said first Business Day of the next additional year, Questira's obligation to provide the said maintenance and support services pursuant to Sedion 10 hereof shall be terminated. ff requested by Licensee at the time of execution of this agreement, Questing will invoice Licensee for the next year's maintenance and support services not less than two months prior to the f rst Business Day of said next year, and for each year thereafter for so long as Licensee continues to pay said Annual Produd Maintenance Fee. The Annual Produd Maintenance term shall commence upon the signing of this Agreement. 4.3 PRODUCT CUSTOMIZATION Not Applicable 4.4 PRODUCT IMPLEMENTATION Produd Implementation, including associated consulting and training, shall be provided at $175 per hour. On-site days are six and one half (6 %:) hours in duration (g:00am to 12 noon, 1:OOpm to 4:30pm). Alternate lunch hours can be mutually ananged with the consultanUtraining 'rf necessary. If the Licensee requests that the consultant remain onsite beyond the established hours in order to complete or continue with scheduled or new topics, the Licensee will be billed at the fixed after-hours rate of $175 per hour. Only approved Consulting, Training or Implementation time shall be invoiced. Such work will proceed only with the written approval of the Licensee's primary contact or their delegate. A mutually determined change control mechanism will be used to accommoQatemodificetiohs to the scope of the implementation. .. '; J'; .,.._, 4.57ECHNICALSUPPORT ~., ,: :'` -'-. ~~. Phone and e-mail based Technical Support shall be provided at no cost for a period of one (1) year on an as-required basis. Additional Technical Support beyond this one year period will be available at Questica's then current rates Technical Support is available through Questica's normal business hours, Monday through Friday, gam through 4:30pm, Eastern Standard Time. A qualified individual will be available to address any Technical Support Issue within three (3) business hours. Technical Support shall only be provided to individuals with the prior written approval of Diredor of Finance. Such fees shall be paid by Licensee within thirty (30) days from the later of a) the date of receipt of invoice or b) the invoice date. Page 3 of 11