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16.2 Subscription fees. Customer shall pay to TAN the Hosted Software subscription fees ("Subscription Fees") set out in the Pricing Forth and for the term of this Agreement established in Section 18 below. Customer will be invoiced for their first year Subscription Fees upon the fast live operational use of the Hosted Software ("Go- Live Date"), with subsequent annual Subscription Fees being invoiced upon each anniversary of Go-Live Date. Payment will be made Net 30 days firm invoice date. 17. EXCLUSIVITY FOR HOSTED SOFTWARE TAN will, during all periods for which Customer has subscribed for Hosted Software, be the sole and exclusive provider to Customer of the Hosted Software and Online Services, or any products or services substantially similar thereto, for the part of Customer's organization utilizing the Hosted Software and Online Services. 18. TERM FOR HOSTED SOFTWARE 18.1 Unless otherwise provided in the Pricing Form, TAN shall provide to Customer, and Customer shall purchase from TAN, the Hosted Software commencing on the Effective Date of [his Agreement, and remaining in full force for a period of three (3) years from the Go-Live Date oftite Hosted Software (the "Ioitial Term"), with automatic renewals for three (3) year terms (each a "Renewal Term") thereafter until either party gives written notice to terminate the Hosted Software no less than twelve (12) months prior to the end of the Initial Term or Renewal Term, as applicable. SCHEDULE B: TERMS APPLICABLE ONLY TO LICENSED SOFTWARE AND ASSOCIATED SUPPORT AND MAINTENANCE SERVICES 19. ACCESS TO SYSTEM AND OTHER CUSTOMER OBLIGATIONS 19.1 Access. Customer will provide, at no cost to TAN: (a) subject to the security requirements of Customer, 24 hour access to Customer's system via either analways-available telephone circuit or an always available internal connection to enable TAN or its designated representative to perform any of the obligations placed upon TAN by this Agreement; and (b) subject to the security requirements of Customer, remote dial up/intemet access methods approved by TAN to allow TAN to remotely diagnose and correct errors in the Licensed Software and provide other Services. 19.2 Customer Obligations. Without limiting any of Customer's other obligations under this Agreement, Customer will: (a) use its best efforts to upgrade to any new Release or Version of the Licensed Software as soon as possible after becoming aware of its availability; (b) ensure that at all times at least one current staff person of Customer has been fully trained on the Licensed Software; and (c) designate by written notice a single site and single person as the point of contact for telephone or other contact, which site and/or person Customer may change upon 14 days prior notice to TAN. 20. GRANT OF LICENSES AND LIMITATIONS THEREON 20.1 TAN hereby grants to Customer anon-exclusive and non-transferable right and license, subject to this Agreement, to install and/or use the Licensed Software, in the manner contemplated in the applicable user documentation, as follows: (a) Workstation-Based Modules. In respect of each Workstation-based Core Module and each Workstation-based Add-on Module, Customer may install and use each Module on Workstations to access the Enterprise Database on the Database Server, provided that the number of copies of any particular Module in use does not exceed the number of licenses granted to Customer therefore as set out in the Pricing Form. (b) Server-based Add-oo Modules. Customer may install and use each Server-based Module on as many Workstations as is desired by Customer, and Customer may use and permit use of such Modules by its clients, all without limit to the number of Users or transactions which simultaneously use any such Module, provided however that: (I) in respect of each TeleReg & Voice Server Module, Customer may install one copy of each Module on one IVR Server, provided that the number of copies of any particular Module in use does not exceed the number of licenses granted to Customer therefore as set out in the Pricing Form, and all such Modules together maybe in Concurrent Use not to exceed the number of licenses granted to Customer for TeleReg Lines Modules as set out in the Pricing Form; and (u) in respect of each Payment Server Module, such Modules may be in Concurrent Use not to exceed the number of licenses granted to Customer for Point of Sale Modules as set out in the Pricing Form. (c) Server-based On-line (Internet) Modules. In respect of each Server-based On-line (Internet) Module, Customer may: (I) install one copy ofeach Module on one Internet Server, provided that the number of copies of the Module in use does not exceed the number of licenses granted to Customer therefore as set out in the Pricing Form; and (u) subject to 20(d), permit Users to access and use such Modules to access the Database Server via Internet Clients connecting via a licensed Internet Server, and all such Modules together may be in Concurrent Use not to exceed the number of licenses granted to Customer for Online Client Access Modules as set out in the Pricing Form multiplied by twenty-five (25). (d) Cumulative Workstation-based Modules. h, respect of each Cumulative Workstation-based Module, Customer may: 7