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EXHIBIT C <br /> <br /> PROVISION OF It~TERACTIVE INSTITUTIONAL SERVICES <br /> <br />Viacon shall provide interactive service to public agencies and businesses in <br />the City within one (1) year of the sarae interactive service being regularl3, <br />and commercially available on a non-experimental basis to subscribers in forty <br />percent (40%) of couparable systems in the San Francisco Bay Area, and upon <br />receipt of a ~tritten request from the Cit2/to initiate such service. Prior to <br />making such a request, the City shall conduct a public hearing to revieu <br />testimony about interactive service, including the need for such service <br />~ithin the City and the potential cost to subscribers of such services. <br /> <br /> <br />