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TDA 4.5 Document E(a) Page 2 Statistical record keeping for PPS is done through Schedule Pro, an automated scheduling and records management software. Records are kept on clients and escorts/guests transported, lift-assisted trips, in-service miles, in-service hours, cancellations, trip purpose, rides per hour, on-time performance, and denials. This data is submitted annually to MTC as part of the funding requirements. Pilot Downtown Route Service For FY 2007-08, the City is piloting a fixed route service called the Downtown Route (DTR). The pilot DTR began service on January 14, 2008, and will continue through June 30, 2008. The program provides a creative and cost- effective transit alternative for PPS clients that have minimal mobility limitations. The program provides a bridge between existing Wheels fixed-route service lines and more costly door-to-door paratransit service. PPS riders are able to select the type of transit service that best fits their needs, which may vary with weather conditions and personal health. The pilot DTR consists of apre-determined, scheduled route connecting eight (8) senior housing complexes to Downtown Pleasanton. Reservations are not required and clients access the route at any stop, at a cost of $1.25, no matter how many times they utilize the service during the same day. The entire loop does not exceed 45-minutes from any key point of entry. The PPS Downtown Route operates Monday-Thursday, from 9:00 a.m. to 4:00 p.m. Separate DTR marketing materials have been produced, and extensive outreach was completed in December 2007 and January 2008. An existing PPS vehicle is used for this program, reducing the overall program cost. Since the start of the program in January 14, 2008, over 54 PPS riders have bought tickets and participated in the program. On a daily basis, an average of 14 rides has been provided. The initial client feedback has been very positive, and staff anticipates continued growth and success. Pre and post customer satisfaction surveys are being solicited to assess program success and needed improvements. A financial analysis will help determine program efficiency. For FY 2008-2010, PPS has submitted a Measure B Gap Proposal to purchase an 18-passenger Downtown Route bus, as well as supplement City funding for this program.