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PUBLIC HEARINGS AND OTHER MATTERS 20. Presentation of the results of the Community Satisfaction Survey City Manager Fialho said the Council appointed a subcommittee to work on the Bernal Property Financing Plan and as part of that effort, staff has secured the services of a consultant to do three surveys; a citizens survey to assess how they were doing as a City organization and as a group of policy makers in delivering services and programs to the community. Secondly, additional information will be presented at a subsequent meeting which attempts to measure whether or not there is interest in pursuing a bond or tax measure to help fund the Bernal Property Financing Plan which will be before the Council sometime in August. Economic Development Fiscal Officer Emily Wagner said before the Council is a presentation of the 2007 Community Satisfaction Survey, said similar surveys were conducted in 1995 and 2001 and the purpose of the survey is to determine the community’s satisfaction with City services and facilities, determine what facilities and services are lacking in the community and what are of a high priority to the community in the future. She felt information has been helpful to the Council and staff in formulating the annual operating budget, the capital improvement program and other long-range planning efforts. In February, the City hired Fairbank, Maslin, Maulin & Associates (FMMA) to conduct the survey. Staff and Councilmembers Thorne and McGovern worked with FMMA to develop questions in the survey which would determine public opinion regarding city services, facilities and future services and also to provide a baseline to determine how city services compared with the results from the prior surveys done in 1995 and 2001. She said John Fairbank was present to provide the results of the survey and Ms. Wagner gave a brief introduction of the firm and introduced John Fairbank. John Fairbank said he would provide a PowerPoint presentation on the Community Satisfaction Survey and said he has never had such a high satisfaction reaction from voters and felt voters were very satisfied with services provided by Pleasanton. Mr. Fairbank said the survey was conducted between March 15-19, 2007 and approximately 400 voters were contacted, the margin of error was approximately 5% for the full sample, said Pleasanton receives high marks for its quality of life and safety, the City’s overall job rating is extremely high and ratings for various city services are excellent, respondents’ most important concerns were traffic, cost of housing and growth, but even these were at very low numbers. He gave general perceptions about Pleasanton, stating that respondents were nearly unanimous in their positive feelings about the quality of life at 96%, stating it was an excellent/good place to live. He said 97% of respondents have extremely positive feelings about raising children in Pleasanton. An overwhelming majority feel safe in Pleasanton at 99%. Mr. Fairbank reported tracking the three categories of questions from when previous surveys were done in 1995 and 2001 and all have increased; with excellent and good being between 58% and 78%. They also ranked Pleasanton for its quality of life among top California cities and said Pleasanton was extremely high at 96%. Mayor Hosterman noted the following ratings of other cities: Folsom 94%, San Luis Obispo 94%, Palo Alto 93%, Capitola 92%, Morgan Hill 91%, Long Beach 85%, Redding 80%, San Jose 79%, San Diego 78%, Hollister 78%, Oakland 61% and Fairfield 61%. City Council Minutes 6 June 19, 2007