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Mayor Pico believed there is a pemeption the City is not working fast enough or hard enough and asked staff to respond. Mr. Roush believed he had been devoting a reasonable amount of time on these issues and using the established process under the agreement to resolve the issues through the Mobilehome Committee. This is the first time there have been a number of issues at one park that were not able to be solved at staff level. Ms. Dennis asked if the tenants buying into the park were aware of the change in circumstances. Mr. Roush did not know. He had not reviewed all of those documents yet, but the Mobilehome Committee decision requires that review. Ms. Dennis felt the City was bound to use the process currently in place. Mr. Roush said that was correct and he would like to continue that process. It has only just begun. Mr. Pico asked what the future process would be. Mr. Roush stated that as the issues are decided, the Committee will produce written findings. The decision can be appealed by the owners or tenants to an arbitrator with the cost divided equally among the owners, the tenants and the City. The average cost is about $5,000 for a one day heating. Carole Perkins, 3231 Vineyard Avenue #38, stated the new owners took over the Hacienda Mobilehome Park in March 2000 and there has been no peace in that community since. She felt the owners either ignored the agreement and created their own interpretation of its meaning. Park maintenance has decreased. Complaints were made to the City and a tour was made, however the staff was not shown the areas with problems. She felt a resident should have been allowed to accompany the tour to insure the City officials were shown the problem areas. The common grounds are not properly irrigated and the system is old and in need of repair or replacement. The City staff report of September 19 indicated the owners were about to install an automated irrigation system. This is February 6 and nothing has been done. Tenants have complained about the lack of a full time on-site managers and were told that was taken care of by an on-site assistant. That person works five hours a day, Monday to Friday, and they can be reached by pager. The assistants have limited authority, so it is necessary to deal with the managers. Also tenants have called the telephone numbers and pagers with no response. It is difficult to communicate with them. Residents who moved in prior to the owners taking possession have had vacancy de-control rent increases. The staff report of September stated that the owners had been informed of the problem and requested to make adjustments and credits. The owners have ignored the City's recommendations. Vacancy control rent increases are not allowed in neighboring cities or in Alameda Pleasanton City Council 18 02/06/01 Minutes