2002 FEBRUARY - Laserfiche WebLink

6.52.060 subject to the subscriber's right to privacy. 3. Subject to applicable law, it shall be the right of all subscribers to contin- ue receiving cable service insofar as their financial and other obligations to the grantee are honored. In the event that the grantee elects to rebuild, modi- fy, or sell the system, or the grantor gives notice of intent to terminate or not to renew the franchise, the grantee shall act so as to ensure that all sub- scribers receive cable service. so long as the franchise remains in force. 4. In the event of a change of control of grantee, or in the event a new opera- tor acquires the system, the original grantee shall cooperate with the grant- or, new grantee or operator in main- taining continuity of service to all subscribers. During such period, grant- ee shall be entitled to the revenues for any period during which it operates the system. 5. Grantee response to subscriber complaints, as well as complaints made by subscribers to grantor and provided by grantor to grantee, shall be initiated within one business day of receipt by grantee. The resolution of subscriber complaints shall be effected by grantee not later than three (3) business days after receipt of the complaint. Should a grantee supervisor not be available when requested by a subscriber, a su- pervisor shall respond to the subscriber's complaint at the earliest possible time, and in no event later than the end of the next business day. For complaints received by grantor and pro- vided by grantor to grantee, grantee shall notify grantor of grantee's prog- ress in responding to, and resolving, said complaints. F. Other Requirements: 1. In the event grantee fails to oper- ate the system for seven (7) consecutive days other than for reasons beyond the control of grantee, without prior ap- proval or subsequent excuse of the grantor, the grantor may, at its sole option, operate the system or designate an operator until such time as grantee restores service under conditions ac- ceptable to the grantor or a permanent operator is selected. If the grantor should fulfill this obligation for the grantee, then during such period as the grantor fulfills such obligation, the grantor shall be entitled to collect all revenues from the system, and the grantee shall reimburse the grantor for all reasonable costs or damages in excess of the revenues collected by grantor that are the result of grantee's failure to perform. 2. All officers, agents or employees of grantee or its contractors or subcon- tractors who, in the normal course of work, come into contact with members of the public or who require entry onto subscribers' premises shall carry a photo identification card. Grantee shall account for all identification cards at all times. Every vehicle of the grantee or its major subcontractors shall be clearly identified as working for grantee. 3. Additional customer service stan- dards and standards governing consum- er protection and response by grantee to subscriber complaints not otherwise provided for in this chapter may be 192-11 (Pleasanton February 2002)