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<br />Exhibit H / STATEMENT OF WORK <br /> <br />APPENDIX A. Chanl!e Order Procedure <br /> <br />Either party may request changes to the SOW at any time. Since a change may affect costs, schedule, or other terms <br />of the Agreement for this SOW, the New World Project Manager and Customer Project Manager must approve <br />each change in writing before amending the SOW and implementing the change. <br /> <br />This procedure will be used by New World and Customer to control changes to the SOW and changes to any <br />previously approved deliverables. <br /> <br />a) All Change Order Requests (COR) will be submitted in writing. The COR will describe the <br />change and include whatever rationale and/or estimated effect the change will have on the SOW. <br />The COR form will outline costs, effort and time requirement of each proposed change. <br /> <br />b) The New World and Customer Project Manager, as appropriate, will review and assess the <br />proposed change. It is then accepted or rejected for submission to the other party. If rejected, lhe <br />COR is returned to the originator, along with documented reasons for the rejection. <br /> <br />c) The New World and Customer Project Manager will evaluate the merils of the proposed change <br />and approve it or reject it. Approval of a COR for investigation by both parties constitutes <br />authorization of the amount proposed by New World to investigate and estimate the COR. <br />Appropriate staff work will take place at this time. Effect on the price, eSlimated schedule, or <br />other lerms of the Agreement for this SOW will be delermined. The change will then be approved <br />or disapproved for implementalion <br /> <br />Approved changes will be incorporated into the SOW through written change authorizations (change orders), as <br />appropriate. A sample Change Order Request Form is included: <br /> <br />Agreement 041006 final.doc <br /> <br />CONFIDENTIAL <br />Page 45 of 57 <br /> <br />City of Pleasanton, CA <br />