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identification card. Grantee shall account for all identification cards at all times. Every <br />vehicle of the Grantee or its major subcontractors shall be cleady identified as working <br />for Grantee. <br /> <br /> (3) Additional Customer service standards and standards governing <br />Consumer protection and response by Grantee to Subscriber complaints not otherwise <br />provided for in this Ordinance may be established in the Franchise Agreement or by <br />separate ordinance. A vedfied and continuing pattern of noncompliance may be <br />deemed a matedal breach of the Franchise, provided that Grantee shall receive due <br />process, including prior wdtten notification and a reasonable opportunity to cure, pdor <br />to any sanction being imposed. <br /> <br />21 <br /> <br /> <br />