SR 05:095 - Laserfiche WebLink

TDA 4.5 Document E(a) Page 5 The Pleasanton Paratransit Service operates with two (2) full-time drivers, a half- time supervisor, 10% of a manager's time, seven (7) part-time drivers, one (1) full-time dispatcher, and one (1) part-time dispatcher. Staff strives to meet the increasing demand for service, with denials recorded for requested rides that cannot be filled according to ADA guidelines. During FY 2003-04, there were 239 new riders who used Pleasanton Paratransit Service. It is estimated that at least 250 new riders will register for the service in FY 2005-2006. For FY 2003/2004, 72 denials were reported. Service changes cannot keep abreast of the growing need for region-wide paratransit services, especially medical appointments. This need continues to increase as hospitals consolidate, doctors specialize, and there are limited HMO affiliates. Also, local paratransit providers cannot address the ever-increasing demand for special need transportation of dialysis clients without severely limiting service to other paratransit users. Marketing for the Pleasanton Paratransit Service is completed through the City of Pleasanton Parks and Community Services Department. Pleasanton Paratransit is promoted in the quarterly Activities Guide, produced and distributed to all Pleasanton residents. Staff distributes program brochures to local stores, medical offices, the library, schools, service centers, etc. The Pleasanton Senior Center staff also produces a quarterly newsletter, which includes Paratransit information. A new one page PPS flyer has been developed as an inexpensive marketing tool to use in mass mailings and distribution. The Pleasanton Paratransit Service Riders' Guide was recently updated and mailed to all existing clients. It is also distributed to all new clients, local businesses, medical offices, the library, senior housing complexes, and service centers. The new Access Alameda Transit Guide developed through ACTIA is also distributed to all new paratransit clients. The City of Pleasanton web site (www.ci.pleasanton.ca.us), includes a City of Pleasanton Paratransit information page. The paratransit application is now available on the city website.