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ROUTEWARE
City of Pleasanton
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ROUTEWARE
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Last modified
12/18/2024 12:01:10 PM
Creation date
12/18/2024 11:59:51 AM
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CONTRACTS
Description Type
Professional Services
Contract Type
New
NAME
ROUTEWARE
Contract Record Series
704-05
Munis Contract #
2025385
Contract Expiration
6/30/2026
NOTES
SOFTWARE SUPPORT
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Page 4 of 10 REV. 06/15/2024 <br />necessary for use in connection with the Products. <br /> <br />5. AUDITS. During the term of the Agreement and for a period of one (1) year thereafter, Company will have the <br />right to perform an audit not more than once each year to verify that Customer is using the Products in compliance <br />with the Agreement. The audit will include at a minimum Company having access to all Software, Hardware, <br />Documentation and related Customer equipment (including all servers and personal computers that contain Software, <br />and any hardware that contains Software). The audit will be performed from Monday through Friday, between 8:00 <br />a.m. and 5:00 p.m. local time, and upon not less than fifteen (15) days’ prior written notice to Customer. The audit <br />will be conducted virtually or onsite at the Customer’s premises, at Company’s sole cost and expense, subject to <br />reasonable security and access restrictions. Customer will be permitted to have Customer personnel present during <br />the audit. If an audit conducted under this section discloses that Customer has underpaid by more than 3% any <br />amounts payable under this Agreement during the period covered by the audit, Customer will pay Company the <br />amount of that underpayment and, in addition, will: <br />(1) reimburse Company’s reasonable and actual costs for that audit and <br />(2) be subject to legal remedies available to Company for Customer’s breach of the Agreement. <br /> <br />6. INTELLECTUAL PROPERTY RIGHTS. Title to the Company Materials (excluding any Customer Content <br />incorporated therein) shall at all times remain with Company or its third‐party licensors as applicable. Customer <br />acknowledges that the Services and the Company Materials are proprietary to Company and that all rights thereto are <br />owned by Company or its third‐party licensors as applicable. The Customer further acknowledges that the Company <br />Materials contain trade secrets of Company and that the Company Materials are protected by U.S., Canadian and <br />international copyright and other Intellectual Property Laws and treaties. Under no circumstances will a copy of any <br />software comprising the Company Platform be provided to the Customer. The Customer shall not reverse engineer or <br />directly or indirectly allow or cause a third party to reverse engineer the whole or any part of the Company Platform. <br /> <br />7. REPRESENTATIONS AND WARRANTIES; DISCLAIMER <br />7.1 Mutual. Each party represents and warrants to the other party that: <br />(a) it has the full corporate right, power and authority to enter into this Agreement and to perform the <br />acts this Agreement requires of it; <br />(b) the execution of this Agreement and performance of its obligations under this Agreement do not <br />and shall not violate any other agreement to which it is a party; <br />(c) when executed and delivered this Agreement constitutes the legal, valid and binding obligation of <br />such party; and <br />(d) any and all activities it undertakes in connection with this Agreement shall be performed in <br />compliance with all applicable laws, rules and regulations. <br /> <br />7.2 Hardware and Software Warranties. <br />(a) Subject to the exceptions listed below in part (b), Company warrants: <br />(i) that the Hardware, if applicable, will be free from material defects in materials and <br />workmanship and will operate in all material respects in accordance with its applicable <br />Documentation (the “Hardware Warranty”) for one (1) year from the date of initial shipment (the <br />“Hardware Warranty Period”). Customer may purchase renewals of the Hardware Warranty Period, <br />if applicable, through extended service plans made available by Company in its discretion. Following <br />the end of the Hardware Warranty Period, if applicable, Company will have no further obligation to <br />repair or support the applicable Hardware; and <br />(ii) that the Software will be free from material defects and workmanship and will operate in all <br />material respects in substantial conformance with the Documentation (the “Software Warranty”) <br />for a period of ninety (90) days from the date of delivery of the Software (the “Software Warranty <br />Period”). Following the ninety (90) day Software Warranty Period all software performance issues <br />are governed by the Service Level Agreement. <br />(b) Company's entire liability and Customer's exclusive remedy for any reported breach of the <br />Hardware Warranty, if applicable, or Software Warranty will be repair or replacement of the defective <br />Docusign Envelope ID: CA8705DF-3575-4273-B3E5-0EF60EBEB3C1
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