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<br />8 | Page <br /> <br />• Bandwidth Usage: The amount of data transferred to and from a device while <br />connected to the City network. <br />Why the City logs this information: This data is collected to manage network <br />performance, troubleshoot connectivity issues, ensure fair usage of the network <br />resources, enhance overall service quality, and maintain cybersecurity. Additionally, the <br />data may be used for investigative purposes if there are incidents or concerns regarding <br />network security or misuse. <br />Retention of logs: The logs are retained for one year to facilitate the analysis and <br />resolution of technical issues, optimize network management, enhance cybersecurity, <br />and support investigative efforts if necessary. After this period, they are securely deleted <br />to protect user privacy. <br />Chromebooks and Mobile Hotspots: The library provides Chromebooks and T-Mobile <br />hotspots to check out. The Chromebook will delete personal data at the end of each <br />session. Mobile hotspots do not track or log patron data usage. However, the service <br />provider may collect data in accordance with their privacy policy. <br /> <br />Take-Home Laptops <br />Pleasanton Public Library provides take-home laptops for library users ages 18 and <br />older. When library users sign in to a Take-Home Laptop, they may see a notification <br />stating, "Your Chromebook is managed by cityofpleasantonca.gov." City IT manages the <br />Chromebooks available through the library’s Take-Home Laptop service. City IT <br />manages the Take -Home Laptops to ensure that they are up-to-date, secure, and <br />functioning optimally. <br /> <br />Each laptop is thoroughly reset and purged of all data when returned to the library. This <br />process should ensure that no personal information or browsing history is retained on <br />the device, safeguarding library user privacy. <br /> <br />No personal data is accessed or used by the City beyond the minimum required for <br />device management and operational purposes. As part of the City’s commitment to <br />maintain the security and integrity of the Take-Home Laptops, the following information <br />may be monitored: <br /> <br />• User Access Logs: Records of who has used the device and when. This is <br />used solely for operational and security purposes. <br />• Networking Information: IP addresses, interface configurations, and <br />connection quality. This helps troubleshoot connectivity issues and improve <br />network services. <br />All data handling follows established privacy laws designed to protect library user <br />information. <br /> <br />Page 15 of 27