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As Needed Services for Utilities | Water, Sewer, & Storm Maintenance & Emergency Repairs | April 12, 2024 | vii Professional Services Rate Sheet TESCO CONTROLS Effective Date: January 17, 2024 | File Ref: 24A000Q03.doc Page | 2 of 3 Premium Service Rate – These rates apply to open-ended tasks and time-&-material (T&M) work activities where the scope of work is not well-defined requiring a non-standard approach to scope management and resource planning. Such activities require higher-level disciplines for engineering task discovery in defining scope of work requirements on an as-needed basis. These rates may also apply to scope and task order activities that require premium technical services, such as engineering assessments, engineering surveys/studies, integration activities, troubleshooting, and T&M support services. These rates do not apply to urgent, expedited, or emergency service where the rendering of services are subject to deadlines or schedules that compress or interrupt other prescheduled activities or project work (please refer to Emergency Service Rates). Please consult with a TESCO representative for applicable service rate. Emergency Service Rate – These rates apply to tasks, work activities, and/or services that are rendered where personnel and resources need to be expedited and do not follow TESCO’s standard methodology for scheduling work. Such services may impact other work activities or other project work, and may require rescheduling of resources to accommodate an expedited schedule. These rates may also apply to services that need to be rendered after normal business hours, whether provided as technical phone support or onsite technical support. Please note that any onsite technical support or activity rendered as an Emergency Service Rate may be subject to additional surcharges as follows: Emergency Onsite Service Surcharges Mobilization surcharges are applied to each emergency call/request that results in onsite activities being rendered under the Emergency Service Rate classification as defined above. These surcharges do not apply to phone support or remote VPN access support services. The following surcharges are applied to the mobilization of onsite services based on operating business hours. After-Normal Business Hours, On-Call Onsite Support ....................................................... $1,150 per incident During Normal Business Hours, On-Call Onsite Support........................................................ $850 per incident After-hours service requests are managed through TESCO’s 24/7 On-Call Support Program and facilitated through TESCO’s call center and dispatched to on-call personnel. Please note that the utilization of Emergency Service Rates does not constitute an Emergency On-Call & Technical Support Service Contract or guarantee a level-of- service/response-time unless otherwise stipulated by an active service contract. Please contact TESCO for an Extended Maintenance And Systems Support (EMASS), Technical Support, and/or On-Call Emergency Service Contract which is structured with service-level-agreements and customized on a system-by-system basis. Although Emergency Services are expedited and scheduled promptly, mobilization is subject to availability and resource rescheduling lead-times. Please consult with a TESCO representative for applicable service rates. Rendering Services Upon contracting into an agreement with Tesco Controls (i.e. Retainer Agreement, Service Contract, or Professional Services/Consulting Agreement), the indicated rate schedule shall be valid for the effective contract period. Services rendered will be provided on a Time-and-Material accrual basis, which may be estimated in advance with a specified Task Order and/or defined scope of activity(ies). The hours accrued for rendered services will be recorded and only those incurred hours will be billed against the service/contract agreement in addition to the cost of expenses, travel, per diem, ME&I costs, fees, expenditures, and any preauthorized hardware/material provided. Please refer to the Time-and-Material service provisions as well as the terms and conditions noted herein. DocuSign Envelope ID: E300D807-22BC-4A2D-AD23-1B39AE3F2116